Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
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Scott Stratford

Cleethorpes,North East Lincolnshire

Summary

I am 46 years of age and am seeking full-time employment. I'm adaptable and very committed to achieving a long term career. I have ambition and a positive outlook. I am open to change, honest and approachable. I have excellent communication skills. I am reliable, hardworking, and a very quick learner. I work extremely well in a team or when using my own initiative and enjoy problem solving. I'm always conscious of my surroundings, flexible and have my own transport. I therefore enclose my current CV for your perusal. I hope you find the enclosed of interest, and look forward to hearing from you in the near future.

Overview

26
26
years of professional experience
5
5
years of post-secondary education

Work history

Port Operations Team Leader

Associated British Ports / Stena Line
Immingham, North East Lincolnshire
03.2025 - 05.2025
  • My role is to lead, motivate and manage a team of 10 freight administrators to ensure high performance, exceptional customer service and efficient service delivery.
  • Ensure accurate completion and timely submission of all shipping and customer documentation and oversee the check in process of freight at the terminal is processed with internal processes and customer requirements.
  • As part of the management team, I contribute to the Health and Safety and Environmental Management of all freight operations.
  • I assist in conducting thorough investigations to determine the cause of accidents or incidents, document findings and provide actionable recommendations for prevention.
  • Ensure safe entry/ exit to terminal ensuring traffic is kept flowing and reacting to any traffic congestion in the terminal/ wider port. This requires, at times, to become part of the freight team and open booths accordingly to ensure any congestion is kept to a minimum.
  • Identify training requirements and discuss with operations team and HR to identify opportunities.
  • Compile reports for operations manager regarding terminal peak hours, average booking in times and staff average hours. Reporting these monthly in operations meetings with the Operations Manager.
  • Build strong relationships with key stakeholders to ensure an efficient service when dealing with enquiries and queries.
  • In conjunction with the management team – I help review and help produce SSOW/RA and safe working practices for duties within the freight operation.
  • Oversee the allocation, control and maintenance of PPE for the freight team, ensuring that all staff are adequately equipped.
  • Control and update current employee 4 on 4 off roster to ensure adequate staffing levels, especially when dealing with annual leave, sickness or other absences.
  • I am also the Health & Safety Representative for the team and have self-funded gaining my IOSH Level 2 Managing Safely qualification

Port Operations Administrator

ABP/Stena Line
Immingham, North East Lincolnshire
12.2021 - 03.2025
  • Working on the terminal in an official Border Control Post and supporting the terminals operational functions. The primary function of my role was ensuring border control administration is performed correctly and reported in a timely manner.
  • The role also included duties to support the terminal Assistant Operations Managers with administrative tasks.
    Ensuring due process for all goods is completed accurately.
  • Producing reports for Border Control detailing activities and actions clearly communicating with Border Control and clients.
  • Investigating damages with clear audit trails Allocating billing information.
  • Using rePort, Destin8 and Freightlink packages as well as Microsoft Word, Excel and Outlook.
  • Terminal operations support as required
    Provided administrative support to management, resulting in improved efficiency in daily operations.
  • Developed and implemented processes and procedures to streamline office operations.
  • I am also the Health & Safety Representative for the team and have self-funded gaining my IOSH Level 2 Managing Safely qualification

Warranty Coordinator

British Car Auctions - Kia Distribution Centre
04.2016 - 12.2021
  • Using in house IT systems to input work lines and generating job sheets for the workshop to carry out specific campaigns/work.
  • Claiming for work carried out using Kia's own warranty claims system.
  • Inputting all claims made for the month which is sent to accounts.
  • Ordering and distributing parts for specific repairs or campaigns.
  • Filing all paperwork in accordance with Kia's auditing process.
  • Responsible for all aspects of the Warranty Administration process.
  • Timely submission and settling of warranty claims.
  • All aspects of claim preparation along with Manufacturer and Customer contact ensuring that I delivered on all promises and deadlines.
  • Created reports and documents as requested by the Depot Manager.
  • Created and maintained a filing system for all related documents, resulting in improved data accuracy.
  • In the time I worked for BCA I submitted over 50,000 claims generating an income for the business in excess of £500,000.
  • I self-taught myself whilst in this position and made the role my own.
  • This role was brand new to the company meaning there was no guidance to learn from.
  • But by liaising with Kia asking relevant questions during my time there I devised an operational manual which was part of the company's ISO Creditation.

Senior Accounts Payroll

RPM Ltd
07.2015 - 03.2016
  • Using Sage Payroll and Sage Accounts.
  • Filing delivery notes, Duty of Care Forms, Method Statements, Daily post and any other administration tasks required.
  • Generated reports and provided analytics on accounts payable to senior management, resulting in improved budget forecasting.
  • Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices.
  • Reconciled payroll accounts and performed general ledger reviews to ensure accuracy.
  • Created and maintained an employee handbook and other HR documents, ensuring compliance with company policies and legal requirements.
  • Developed and maintained HR databases and records, ensuring data accuracy and privacy standards were met.
  • Developed and implemented effective policies and procedures for HR, finance, and other administrative functions.

Office Manager

Lincolnshire Tree Services Ltd
03.2014 - 07.2015
  • Bookkeeping using Sage One Accounts Extra.
  • Bank reconciliations.
  • Liaised with the company accountant.
  • Issued invoices/quotes.
  • Produced payments/remittances for payments.
  • Debt chasing.
  • Promoted the business via local media, social media and public shows i.e. Twitter, Facebook, Local publications and The Lincolnshire Show.
  • Arranging finance for vehicles and machinery.
  • All HR responsibilities such as managing arranging training courses, staff absence/sickness, disciplinary matters, holiday requests, payroll, file management as well as vehicle maintenance and insurance updates, ensuring staff qualifications and certificates were all up to date.
  • Ordered PPE equipment and ensured all tools and machinery were serviced and worked effectively and that all health and safety aspects were adhered to.
  • Developed and implemented a system to track and monitor customer inquiries, resulting in faster response times.
  • Managed office inventory, reducing shortages and improving order accuracy.
  • Created and maintained a database of employee information, resulting in a more efficient onboarding process.
  • Organized and managed company events, ranging from staff meetings to large-scale conferences.
  • Reconciled bank accounts and provided summary reports to management.

Customer Service Advisor/Deputy Team Leader/Crisis Loan Manager

Department for Works and Pensions
11.2004 - 03.2014
  • Completed Crisis Loan Applications ensuring all necessary evidence has been obtained, following Social Fund Directions and Guidance.
  • Examined customers' ability to repay.
  • Meeting service standards and objectives.
  • Meeting responsibilities under national operating agreements.
  • Deputised in my managers absence.
  • Followed Jobcentre/Government legislation.
  • Staff mentoring/training.
  • International Jobsearch Advice.
  • Overseas Vacancy Taking.
  • Account management.
  • Mentor for the ERM (Employer Relations Management) System.
  • Placing vacancies on the internet and job points within the Jobcentre.
  • National Insurance Applications.
  • Tax Evasion Referrals.
  • Benefit Fraud Referrals.
  • Using the Departments own computer systems and Microsoft Office.

Impact Executive

CADBURY TREBOR BASSETT
04.2004 - 11.2004
  • Sales and Promotion of new and established products.
  • Introducing retailers onto the rewards scheme.
  • Merchandising and Re-laying of shop fittings.
  • Multi Drop deliveries and diary management.
  • Adhering to CTB guidelines.
  • Liaising with Regional Managers, local managers and retailers.
  • Completing reports.
  • Attending monthly regional meetings.

Risk Minimisation Planner

Jarvis Rail
12.2002 - 04.2004
  • Planning for all track maintenance and repair work for the Central Contract South-East Division.
  • Ensuring safety standards are adhered to at all times and all appropriate safety equipment is calibrated and in place for all work carried out.
  • Stock/equipment ordering through the Jarvis Purchasing System (SSP) ranging from stationery to plant equipment.
  • I also implemented a filing systems and Database recording packages.
  • Also providing administration support for the Section Manager.
  • I was originally employed by Jarvis Rail on behalf of Randstad until February 2004.
  • I then began my permanent role at Jarvis Rail before they switched over to Network Rail.

Classified Sales Advisor/Trade Motors Advisor

Grimsby Telegraph
01.2002 - 12.2002
  • Taking private advertisements i.e. Birthdays, Marriages, Anniversaries.
  • Private motor sales.
  • Issuing public notices on behalf of the Council.
  • Taking bereavement notices from Funeral Directors.
  • I then moved onto Trade Motors which involved:
  • Liaising with local traders, Auto Part Suppliers/fitters and dealerships.
  • Gaining contracts for continuous advertising.
  • Bringing in new business to the publication.

Central Operations Support Manager

TNT Sameday
10.1999 - 11.2001
  • Running of the Sameday Division throughout the country during out of hours from 5pm through to 8am.
  • Taking business bookings and quoting based on each individual order.
  • Organising drivers and deliveries on of the main contracts involved organs for transplant patients being moved from one hospital to another as quickly as possible.
  • Giving ETA's to customers.
  • Assigning delivery routes especially where multi drop orders were requested.
  • Organise payments to drivers.
  • Planning for incoming shipments from other countries.
  • Handing over the work to the relevant depot at the end of each day to ensure a smooth transition between night and day staff.
  • I LEFT THIS JOB TO MOVE BACK TO GRIMSBY WITH MY FAMILY

Education

GCSE - 8 GCSE's Grades B-C

Havelock School
01.1990 - 01.1995

BTEC GNVQ - Business Administration + Finance

Grimsby College

Skills

  • Ability To Work Individually or In a Team
  • Adaptability
  • Quick Learner
  • Communication Skills
  • Problem Solving
  • IT

Languages

English

Custom

  • Keeping fit
  • Walking my dog
  • Football
  • Boxing
  • Movies
  • DJ

Timeline

Port Operations Team Leader

Associated British Ports / Stena Line
03.2025 - 05.2025

Port Operations Administrator

ABP/Stena Line
12.2021 - 03.2025

Warranty Coordinator

British Car Auctions - Kia Distribution Centre
04.2016 - 12.2021

Senior Accounts Payroll

RPM Ltd
07.2015 - 03.2016

Office Manager

Lincolnshire Tree Services Ltd
03.2014 - 07.2015

Customer Service Advisor/Deputy Team Leader/Crisis Loan Manager

Department for Works and Pensions
11.2004 - 03.2014

Impact Executive

CADBURY TREBOR BASSETT
04.2004 - 11.2004

Risk Minimisation Planner

Jarvis Rail
12.2002 - 04.2004

Classified Sales Advisor/Trade Motors Advisor

Grimsby Telegraph
01.2002 - 12.2002

Central Operations Support Manager

TNT Sameday
10.1999 - 11.2001

GCSE - 8 GCSE's Grades B-C

Havelock School
01.1990 - 01.1995

BTEC GNVQ - Business Administration + Finance

Grimsby College

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