Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Scott Stickland

Scarborough,North Yorkshire

Summary

Dedicated professional with a solid background in customer service and proven self-motivation for independent tasks. Extensive local area knowledge combined with adaptability to diverse weather conditions ensures consistent performance. Focused on enhancing customer satisfaction and operational efficiency through effective skills application. Completed first year of physics degree at Open University before pausing studies due to family commitments.

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work history

Online groceries delivery driver

Sainsburys
Scarborough, North Yorkshire
05.2015 - Current
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
  • Maintained vehicle cleanliness for a professional appearance.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Provided excellent customer service, enhancing company reputation.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • As a driver mentor was responsible for the training of new staff, ensuring that they are ready and capable to work in a solo capacity.

Bookmaker

Coral
Southampton, Hampshire
09.2012 - 03.2015
  • Fostered professional relationships with customers to enhance loyalty.
  • Managed customer queries and complaints to ensure positive experience.
  • Balanced cash drawers at end of day; accountability ensured.
  • Resolved disputes quickly and professionally; improved overall customer experience.
  • Calculated potential winnings for customers accurately, aiding decision-making processes.
  • Implemented security measures; reduced instances of fraudulent activities.

Ground electronics technician

Royal Air Force
Various, Various
09.2000 - 07.2012
  • Trained new staff on the use of specialised tools and equipment, increasing department productivity.
  • Managed inventory of spare parts; ensured no delays due to lack of resources.
  • Leveraged sophisticated electronics instruments such as multimeters and oscilloscopes for precise measurements.
  • Analysed complex circuits diagrams for fault finding in systems.
  • Replaced defective electronic components swiftly ensuring minimal downtime.

Education

NVQ Level 3 - Electronics and information technology

Royal Air Force
Various
10.2000 - 03.2002

Scottish Qualifications Certificate - Maths, Physics, Technological studies, Chemistry, and Computing

Madras College
St Andrews, Fife
09.1997 - 05.1999

Skills

  • Self-Motivation for lone working
  • Customer Service
  • Local area knowledge
  • Adaptable to weather conditions

Affiliations

  • Physics degree

References

Mr Paul Miller.

Former Sainsburys Scarborough Online department manager.

Pj.miller725@btinternet.com


Mr Darren Robinson.

Former Head driver, junior manager, Sainsburys Scarborough.

dj.robinson1901@gmail.com

Timeline

Online groceries delivery driver

Sainsburys
05.2015 - Current

Bookmaker

Coral
09.2012 - 03.2015

NVQ Level 3 - Electronics and information technology

Royal Air Force
10.2000 - 03.2002

Ground electronics technician

Royal Air Force
09.2000 - 07.2012

Scottish Qualifications Certificate - Maths, Physics, Technological studies, Chemistry, and Computing

Madras College
09.1997 - 05.1999

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Scott Stickland