SCOTT STEPHEN
Strathaven,United Kingdom
Summary
Highly experienced Police Officer offering 12+ years in diverse law enforcement positions across two continents. Natural leader with decisive nature, case management skills and successful at developing positive relationships with colleagues or stakeholders. Experienced in advanced leadership skills. Diligent about scene control, fast response and operational excellence. Well-versed in criminal investigation practices, including gathering evidence and developing incident reports. Proven skills in large scale operations requiring considerable resource coordination and logistics, with excellent problem-solving capabilities. Eager to apply abilities to dynamic new position.
Overview
16
16
years of professional experience
Work history
Case Investigator
Scottish Legal Complaints Commission
Edinburgh
06.2024 - Current
- Managed a diverse portfolio of complaints against legal practitioners in Scotland, guiding cases from initial eligibility check through to the formal investigation stage.
- Conducted objective and proportionate investigations, meticulously analysing complex case information and facts to identify key issues and determine eligibility for further action.
- Drafted high-quality, well-reasoned written eligibility and investigation reports, making clear recommendations for fair outcomes in line with statutory requirements.
- Facilitated the early, informal resolution of complaints where appropriate, and effectively communicated with both the public and legal professionals to manage expectations and ensure a clear understanding of the process.
- Ensured all case handling complied with the Legal Profession and Legal Aid (Scotland) Act 2007, and the Commission’s quality standards and procedures.
- Improved investigation strategies through continuous learning and professional development courses.
Executive officer
Department For Work & Pensions
Glasgow
11.2023 - 06.2024
- Guided organisation through significant changes, successfully navigating industry disruptions.
- Developed and implemented effective talent management strategies, attracting, retaining and developing top talent.
- Spearheaded development and implementation of comprehensive strategic plan to increase revenue and expand into new markets.
- Led cross-functional teams to optimise workflows, eliminate inefficiencies and drive operational excellence.
- Provided visionary leadership, inspiring and motivating teams to achieve ambitious goals and exceed expectations.
Fraud Investigator
Tesco Bank
Glasgow, South Lanarkshire
11.2022 - 11.2023
- Guided organisation through significant changes, successfully navigating industry disruptions.
- Developed and implemented effective talent management strategies, attracting, retaining and developing top talent.
- Spearheaded development and implementation of comprehensive strategic plan to increase revenue and expand into new markets.
- Led cross-functional teams to optimise workflows, eliminate inefficiencies and drive operational excellence.
- Provided visionary leadership, inspiring and motivating teams to achieve ambitious goals and exceed expectations.
- Streamlined operations and implemented process improvements to reduce costs and increase productivity.
- Supported potential victims of fraud through effective communication to establish point of compromise, advise how best to protect themselves going forward and return them to circumstances as similar as possible prior to the fraud.
- Proactively identified fraud trends through effective interrogation of banking and credit systems using multiple techniques to establish current and emerging threats, reporting findings to management.
Police Officer
Western Australian Police
Perth, Western Australia
08.2015 - 09.2022
- Assessed evidence including application details, shared information between credit agencies and public information, such as social media sites and google maps to identify case inconsistencies and determine outcome of dozens of claims weekly.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Conduct search and rescue operations for persons lost or in distress.
- Work and liaise with partner agencies and stakeholders to address complex issues and reduce harm to the community.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Interrogated information database/systems for key intelligence.
- Produced comprehensive crime reports with meticulous attention to detail.
- Attended emergency situations, employing 12+ years of experience to secure optimal resolutions in line with force regulations.
- Delivered prompt emergency support during natural disasters and community incidents.
- Conduct emergency driving to respond quickly to life threatening incidents.
Police Officer
Police Scotland
Coatbridge, North Lanarkshire
04.2010 - 07.2015
Education
Bachelor of Arts - Criminal Justice
University of the West of Scotland
Hamilton, South LanarkshireScottish Qualifications Certificate - Advanced Highers; Art & Design - B, Graphic Communication - B, Highers; English - B, Maths - B, Physics - C
Eastwood High School
Skills
- Investigative interviewing
- De-escalation strategies
- Intelligence analysis
- Supervising/Managing
- Large scale coordination/logistics
- Search and rescue
- Advanced driving techniques
- Calm under pressure
- Problem-solving
- Proficient with Firearms
- Occupational health and safety
- Compiling highly detailed and accurate reports
- Situational awareness enhancement training
- Situational awareness application
Accomplishments
- Superintendent's Commendation, 01/01/19, For saving a male's life under extreme pressure showing commitment and duty.
- Completed Land Search & Rescue course, 01/01/16, Conducted numerous successful operations over the previous 6 years to locate and rescue persons lost in remote bushland or in distress (Remote Western Australia).
- Completed an accredited Occupational Safety & Health training programme, 01/01/18, Elected Safety and Health Representative, completed reports on injuries sustained by colleagues, conducted quarterly and annual inspections of station completing relevant documents to comply with legislation.
- Numerous positions completed as acting Sergeant, 2015 - 2022, Managing teams of officers and working with stakeholders and partner agencies.
Timeline
Case Investigator
Scottish Legal Complaints Commission
06.2024 - Current
Executive officer
Department For Work & Pensions
11.2023 - 06.2024
Fraud Investigator
Tesco Bank
11.2022 - 11.2023
Police Officer
Western Australian Police
08.2015 - 09.2022
Police Officer
Police Scotland
04.2010 - 07.2015
Scottish Qualifications Certificate - Advanced Highers; Art & Design - B, Graphic Communication - B, Highers; English - B, Maths - B, Physics - C
Eastwood High School
Bachelor of Arts - Criminal Justice
University of the West of Scotland