Scott Ramsay

• Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Created and enforced detailed organization processes to increase quality and service standards.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Tracked production and quality control systems to proactively identify deficiencies.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

• Mainly driving the central belt and Perth
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Managed customer inquiries and complaints in polite and professional manner.
• Expedited deliveries to meet customer deadlines and requirements.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Kept detailed records of deliveries and money received from customers.
• Inspected load security and checked for damages.
• Fostered positive working relationships with regular customers.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Minimized company liability and risks to loads by obeying traffic laws.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.

• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Removed orders from storage, wrapped and staged for shipments.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
• Unloaded and stacked materials by raising and lowering lifting devices.
• Unloaded materials and goods at designated locations for best project availability.
• Inspected equipment for defects and performed repairs or maintenance tasks.
• Communicated with floor managers to determine merchandise placement.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
• Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Training Completed at Pole Position HGV Training by Andy Beattie

andy.beattie@polepositiontraining.co.uk

07988 836444