Scott Porter
Summary
Empathetic, resilient and people-focused professional with extensive experience across care, education, customer service and high-pressure call-handling environments. Skilled in supporting vulnerable individuals, particularly older adults, through calm, patient and respectful communication. Experienced in managing sensitive conversations, responding to emotional needs, and providing reassurance to people experiencing loneliness, isolation, and mental health challenges. Strong ability to build rapport quickly over the phone, remain composed under pressure, and deliver consistent, person-centred support. Passionate about improving wellbeing and providing meaningful emotional connection through telephone-based support services.
Overview
7
7
years of professional experience
Work History
Senior Account Executive
Greydoor Publishing
Blackpool
01.2025 - Current
- Managed inbound and outbound client communication via telephone and email
- Built rapport quickly and maintained positive customer relationships
- Maintained accurate CRM records and client information
- Worked in a target-driven, structured environment
- Strengthened communication, organisation and administrative skills
Call Centre Operator
Whiteside Taxis
Lytham St Annes
01.2023 - Current
- Managed high volumes of inbound telephone calls in a fast-paced environment
- Provided clear, calm and professional communication to all customers
- Accurately processed bookings while maintaining conversation and reassurance
- Used live systems (including iCabbi) to update records in real time
- Demonstrated strong listening skills and ability to manage multiple tasks simultaneously
Domiciliary Care Assistant
Synergy Homecare
Fylde Coast
01.2019 - Current
- Provided person-centred care and emotional support to vulnerable adults, including older people
- Supported individuals with daily living while promoting dignity and independence
- Built trusting relationships through companionship and regular communication
- Followed safeguarding procedures, care plans and risk assessments
- Maintained accurate care records and notes
Door Security Supervisor
Nomad Security
Blackpool
01.2024 - 01.2025
- Managed high-pressure public environments and ensured safety and wellbeing
- De-escalated conflict situations calmly and professionally
- Communicated effectively with members of the public in challenging circumstances
- Demonstrated strong emotional control and decision-making under pressure
- Completed accurate incident reports and compliance documentation
Teaching Assistant / SEND & PRU Support
Fylde Coast
01.2020 - 01.2024
- Supported vulnerable children and young people with emotional and behavioural needs
- Used calm, reassuring communication to de-escalate distressing situations
- Provided emotional support and stability following incidents
- Followed safeguarding procedures and maintained accurate records
- Developed strong relationship-building and communication skills
Education
Foundation Degree - Sports Studies & Development
University of Salford
Level 2 Certificate - Counselling
Preston College
Skills
- Telephone-based customer support
- Empathy and active listening
- Emotional resilience and calm under pressure
- Supporting vulnerable and elderly individuals
- Safeguarding awareness and professional boundaries
- Communication and rapport building
- CRM systems and accurate record keeping
- Multitasking and working under pressure
Additional information
Strong understanding of mental health, including anxiety and depression, Personal experience supporting a family member with dementia, Lived experience of loneliness and isolation, strengthening empathy for older adults, Highly motivated to support elderly individuals through telephone-based services, Confident working independently and as part of a team, Strong IT skills and ability to learn systems quickly
References
Available upon request
Training
- Safeguarding & Child Protection
- First Aid at Work
- SIA Door Supervisor Licence
- MAPA Training (previously certified)
Timeline
Senior Account Executive
Greydoor Publishing
01.2025 - Current
Door Security Supervisor
Nomad Security
01.2024 - 01.2025
Call Centre Operator
Whiteside Taxis
01.2023 - Current
Teaching Assistant / SEND & PRU Support
01.2020 - 01.2024
Domiciliary Care Assistant
Synergy Homecare
01.2019 - Current
Foundation Degree - Sports Studies & Development
University of Salford
Level 2 Certificate - Counselling
Preston College