Scott Nicholson
Clydebank,United Kingdom
Summary
I am a hardworking and reliable 24-year-old with experience in retail, administrative roles, and bar work. I am a strong team player who is always punctual and ready to take on new challenges. I thrive in busy, fast-paced environments and remain dedicated and focused in everything I do. I pride myself on being respectful, polite, and approachable, with a genuine commitment to providing excellent service and working well with others. I am always eager to learn new skills and continue developing existing ones. I also have a strong passion for cars, particularly cleaning and maintaining them to a high standard.
For office-based roles, I bring strong organisational skills and attention to detail, supported by my administrative experience. I am confident handling tasks such as data entry, managing records, and communicating professionally, while maintaining efficiency and accuracy in a structured work environment.
For bar and hospitality roles, I am confident working in fast-paced, customer-facing environments. I have experience serving customers, handling payments, and maintaining a clean and welcoming atmosphere, while delivering friendly and efficient service under pressure.
Overview
4
4
years of professional experience
Work history
Retail Assistant
Farmfoods
Glasgow
2023.05 - 2026.07
- Provided personal and friendly service to customers to ensure repeat business and increased customer satisfaction.
- Responded to customer enquiries with active listening and strong customer service skills to enhance customer satisfaction.
- Provided solutions to customer queries and complaints. working with Management and fellow staff to resolve issues quickly.
- Worked quickly to handle high flow of customers needing assistance.
- Converted customers through effective store promotions, contributing to increased average transaction value.
- Cleaned and replenished shelves and merchandising displays to maintain appealing store environment.
- Worked overnight shifts to prepare for Christmas and Black Friday sales, organising displays and restocking shelves.
- Cleaned shop floor daily to enhance customer experience. and maintained shop floor to improve presentation and customer experience.
Administrative Assistant
axle group / viking
Glasgow
2023.02 - 2023.05
- Assisted with administrative functions at Glasgow City Council to ensure smooth operations.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Supported accurate record-keeping with proficient data entry skills.
- Coordinated incoming and outgoing calls to streamline communication for busy office.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Improved customer satisfaction through prompt response to email and phone queries.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Interacted professionally with clients providing excellent service at all times.
- Assisted with invoicing and payroll to help facilitate efficient workflow.
- Organised and updated office files in electronic and hard copy formats.
Bar Staff
Symbol
Glasgow
2022.03 - 2023.05
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Consistently increased sales by upselling premium liquors to guests.
- Built rapport with guests, fostering loyalty and encouraging repeat visits.
- Managed bar inventory by tracking stock levels and ordering supplies as needed., replenishing daily.
- Processed cash transactions accurately, providing correct change and receipts to customers., processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Reconciled cash and card payments at the end of shifts to ensure financial accuracy. with accurate cash and card payments, preparing bank deposits and POS reports.
- Executed bar closing duties, ensuring cleanliness, sanitation, and proper stock replenishment.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Washed and stored glassware promptly to maintain cleanliness and readiness for service between guests.
- Completed end-of-day cleanup to reset bar for next day.
Education
Scottish Qualifications Certificate - Media
West College Scotland
Clydebank, West DunbartonshireCertificate of Higher Education - Computing science
Clydebank High School
West DunbartonshireCertificate of Higher Education - Physics
Clydebank High School
West DunbartonshireNat 5 - Physics
Clydebank High School
West DunbartonshireNat 5 - Photography
Clydebank High School
West DunbartonshireNat 5 - Computing
Clydebank High School
West DunbartonshireNat 5 - Maths
Clydebank High School
West DunbartonshireNat 5 - English
Clydebank High School
West DunbartonshireSkills
- Cash handling
- Stock control software
- Data entry proficiency
- Project management software
- Customer satisfaction
- Complaint handling
- Attention to detail
- Organisational skills
- Team collaboration
- Verbal communication
- Problem solving
- Computer proficiency
Affiliations
- Into computers, how they work and like to build them.
Accomplishments
One of my accomplishments is, I have raised money with SAMH, a charity dedicated to supporting people with mental health problems. I raised funds, by DJing/ propmoting a cheap night to raise funds, and we managed to raise £160.
Timeline
Retail Assistant
Farmfoods
2023.05 - 2026.07
Administrative Assistant
axle group / viking
2023.02 - 2023.05
Bar Staff
Symbol
2022.03 - 2023.05
Scottish Qualifications Certificate - Media
West College Scotland
Certificate of Higher Education - Computing science
Clydebank High School
Certificate of Higher Education - Physics
Clydebank High School
Nat 5 - Physics
Clydebank High School
Nat 5 - Photography
Clydebank High School
Nat 5 - Computing
Clydebank High School
Nat 5 - Maths
Clydebank High School
Nat 5 - English
Clydebank High School