Scott McCulloch
Sunderland,Tyne & Wear
Summary
I am not someone who is afraid of hard work; I would rather be doing something than nothing. I have always been a people person and I get enjoyment from helping those who need it. I look forward to a challenge and pushing myself to do better, achieve something new. I believe that I am a good team player, supporting colleagues when I can. With Palmer and Harvey (now collapsed) I increased my area sales by roughly 30% in 2 years. With Wolseley I have been responsible for increasing branch sales, finding new business and hitting targets year on year. I have many years' experience dealing with customers, sales targets, stock, complaints, warehouse operations, profit margins, loss control, supervisory responsibilities, supporting new team members and so much more.
Outside of work I enjoy keeping myself active, preferably going to the gym; I also played five-a-side football for a good 20 years. I support animal and children’s charities. I have dedicated time to a cat sanctuary and even spent a bit of time with horses. I also enjoy long dog walks. I am divorced but a father of two children; as a family we loved days out to new places.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Colleague (Night Shift)
Sainsbury’s Supermarkets
Sunderland , Tyne & Wear
11.2019 - 04.2026
- Assisted customers in locating products, offering recommendations based on specific needs.
- Assisted customers in locating products, offering detailed information and advice to facilitate purchasing decisions.
- Maintained a clean and tidy store environment, adhering to hygiene and safety standards to ensure a pleasant shopping experience.
- Maintained a safe workplace by complying with health department regulations and food safety standards.
- Managed stock levels on shop floor, restocking items to ensure product availability for customers.
- Managed stock levels on the shop floor, restocking shelves to maintain optimal product availability for customers.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Processed and loaded deliveries and backstock onto store shelves.
- Processed inbound stock deliveries and returns, efficiently operating warehouse equipment.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance customer experience.
- Delivered on store targets with strong sales and customer service skills.
- Demonstrated flexibility by covering various shifts, including weekends and holidays.
- Provided guidance and support to new colleagues, helping them to integrate into the team and understand store procedures.
- Created attractive displays for merchandise to enhance sales.
Branch Supervisor
Wolseley
Sunderland
09.2006 - 10.2019
- Oversaw daily operations, including opening and closing premises in manager's absence
- Managed warehouse operations, overseeing inventory control and stock ordering
- Assisted trade and retail customers, ensuring high satisfaction levels
- Facilitated trade counter sales by assisting customers
- Making and receiving sales calls
- Building good customer relationships
- Opening new customer accounts
- Cash handling/banking
- Stock ordering and control
- Creating quotes to be competitive in the market
- Dealing with suppliers
- Sales reports
- Processed office paperwork to ensure efficient operations
- Adapting to different customer personalities
- Having a professional manner
- Using many different software programs
- Drove forklift truck to move goods within warehouse
- Working within health and safety guidelines
- I worked in 3 Wolseley branches but I was at the Peterlee branch for the longest. This was where I was given the supervisor role.
- I worked in the trade sector, dealing mostly with local plumbers. Some of my responsibilities were:
Van Sales Representative
Palmer & Harvey Snacks Direct
Gateshead
04.2004 - 07.2006
- Developed strong relationships with customers to enhance loyalty and repeat business.
- Promoted new products and deals to increase customer awareness and drive sales.
- Creating new customer accounts
- Managed inventory levels by ordering stock efficiently to meet customer demand
- Achieving targets under pressure
- My job was to sell and deliver snack goods to customers in my area. Other job roles included:
- Operated delivery vehicle safely to ensure timely transport of goods
- Conducted routine inspections and maintenance on delivery vehicle to ensure safety and reliability
- Cash handling and banking
- Presenting the company in a professional manner
- Working alone and self motivating
- Working to deadlines
- Contributing to a team goal
- Supported team efficiency by completing assigned tasks
Store Assistant
B & Q Warehouse
Sunderland
10.1999 - 06.2004
- Replenished shelves in a designated part of the store for the next day's trading.
- Managed inbound deliveries and operated forklift truck to maintain efficient supply flow.
- Coordinated multiple roles: picked orders for kitchens and bathrooms, organised rear warehouse deliveries, and assisted showroom staff with sales and customer service.
- Transitioned to day shift, supporting store operations.
- Prepared store for opening as part of night shift crew, ensuring readiness for customer operations.
- Once the store was open I remained on the night shift for around 3 years.
Education
Advanced Leisure and Tourism - Geography, Customer liaisons, Holiday destinations, Sporting activities, Event planning, Business management, Social behaviour
Bede College
Sunderland07-1997
Skills
- Warehouse operations
- Stock management
- Inventory tracking
- Stock counting
- Stock rotation
- Load management
- Restocking shelves
- Safety compliance
- Operational efficiency
- Time management
- Problem solving
- Multitasking
- Adaptability
- Flexibility
- Communication skills
- Interpersonal skills
- Customer support
- Complaint resolution
- Decision making
- Negotiation skills
- Critical thinking
- Work ethic
- Organised
- Physical stamina
- Restocking shelves
Hobbies and Interests
- Playing and watching a variety of sports
- Wildlife programmes
- Dog walking
- Outer space
- Movies
- Family time
Certification
- I have previously held a fork lift truck licence (bendi, counter balance and reach).
- I passed the test for 7.5 lorry tonne licence.
Interests
- Movies
- Pool (English and American billiards)
- Puzzles
- Mahjong
- Solitaire
- Walking/hiking
- The gym
- Astronomy
- Football
- Animal conservation
- Stand up comedy
- Meeting new people
- Supporting charities
- Mental health support
Timeline
Store Colleague (Night Shift)
Sainsbury’s Supermarkets
11.2019 - 04.2026
Branch Supervisor
Wolseley
09.2006 - 10.2019
Van Sales Representative
Palmer & Harvey Snacks Direct
04.2004 - 07.2006
Store Assistant
B & Q Warehouse
10.1999 - 06.2004
Advanced Leisure and Tourism - Geography, Customer liaisons, Holiday destinations, Sporting activities, Event planning, Business management, Social behaviour
Bede College