Hayley Martin
Norton,North Yorkshire
Summary
I have always been a caring, empathetic and compassionate person. I have a desire to help people in any way that I can, which is why health care was a good fit for me. I have been working hard to increase my knowledge and my skills to provide the best care possible. I am quick thinking in stressful situations and enjoy problem solving and work well under pressure. I have a passion for safeguarding which I try to bring into every role I undertake. Recently I moved from health care into housing as I wanted to help families in the same situation as where I came from and to give myself a new challenge. I have been told I have excellent communication skills and patient care and have always been approachable with my colleagues and have always been a dedicated team player.
Overview
9
9
years of professional experience
Work history
Housing support officer
Mears Group
, East Riding of Yorkshire
05.2024 - Current
- Collaborated with external support providers to maintain good care continuity.
- Helped service users to gain ability to function independently in society.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Liaised with external and internal professionals to provide holistic support.
- Listened to clients' current struggles to signpost relevant support.
- Assisted service users to obtain and access community resources.
- Adapted support where possible to increase service accessibility.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Responded calmly to manage crises and emergency situations.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Attended regular training and supervision workshops for improved service user support.
- Adhered to safeguarding principles to protect service users from risk.
Healthcare Support Worker
NHS
York, North Yorkshire
02.2023 - 04.2024
- Maintained strict confidentiality of information regarding patients.
- Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores to optimise efficiency.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Communicated complex medical information to patients, carers and relatives.
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to duty nurses and doctors.
- Safeguarded patients with complex vulnerabilities to better aid in patient aftercare.
Housing Officer
Serco
York, North Yorkshire
05.2022 - 11.2022
- Meeting with tenants to discuss current housing needs and applications for further accommodation
- Daily accommodation inspections to ensure tenant and building safety
- Safeguarding of vulnerable service users to help them gain access to relevant services
- Use of translation services to better communicate with non-English speaking tenants
- Maintained condition of properties, monitoring delivery of reactive repairs to ensure high standard
- Fire alarm, escape routes and prevention equipment checks
- Allocation of emergency funds to tenants while awaiting benefit payments
- Helping with applications for benefits
- Helping tenants sign on with a GP's surgery and dentist service
- Arranging transport to and from medical and tenancy appointments
- Incident and safeguarding reporting
- Working closely with management teams to ensure swift delivery of assigned tasks and duties
Team Leader
Multi Health Medical Services
Wakefield, West Yorkshire
08.2021 - Current
- Successfully managed the medical teams within quarantine hotels, liaising with members of the DHSC and the Home Office updating them of service user medical needs during isolation, including treatments, prescriptions, safeguarding plans and welfare
- Safeguarding lead
- Recruited and trained team members.
- Designed and implemented staff rotas.
- Designed and implemented cleaning and stock check rotas.
- Stock checking and ordering.
- Daily equipment checking.
- Liaising with management for company direction.
- First point of contact for staff
Apprentice Ambulance Technician
Multi Health Medical Services
Wakefield, West Yorkshire
02.2021 - Current
- Remained calm under pressure to offer effective patient care in emergency scenarios.
- Maintained continued personal development through training programmes for optimised patient care.
- Responsibly and professionally transported patients onto stretchers and into ambulance vehicles, ensuring impeccable safety and care at all times.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Monitored patients from scene to hospital transfer and performed necessary in-transit care.
- Assessed emergency situations and prioritised medical care accordingly.
- Evaluated patients' medical status and monitored vital signs to provide appropriate care.
- Safeguarding of vulnerable patients
- Attended all trainings offered by company to keep updated with current legislation.
- Administrated life saving medications.
- Administration of CPR and defibrillation in order to save a life.
- Study and interpretation of 3 and 12 lead ECG readings.
Ambulance Care Assistant
Secure Solutions Group
Barnsley, South Yorkshire
05.2017 - Current
- Safely retrieved and transported up to patients to and from hospital daily.
- Ensured patient comfort.
- Achieved positive patient outcomes, maintaining effective communication with control centre to advise on patient condition.
- Pursued Continuous Professional Development (CPD).
- Accurately completed and submitted patient, vehicle and equipment documentation.
- Collected patients, verifying home environment was adequately secured after departure and upon return.
- Maximised patient safety by conducting daily vehicle inspections, promptly reporting defects to management.
- Prevented loss of life in critical incidents through administration of basic First Aid and oxygen.
- Facilitated resolution of incidents by accurately reporting facts to hospital or law enforcement personnel.
- Proactively reported safeguarding concerns.
- Helped patients out of home and into ambulance.
- Enabled smooth running of service by correctly assessing patient limitations and applying adequate handling techniques.
- Safely utilised mobility aids including carry chairs, stair climbers, wheelchairs, stretchers and scoops.
Ambulance Care Assistant
Beverley Ambulance Service
Driffield, East Riding of Yorkshire
04.2021 - 06.2021
- Safely retrieved and transported up to patients to and from hospital daily.
- Ensured patient comfort.
- Achieved positive patient outcomes, maintaining effective communication with control centre to advise on patient condition.
- Pursued Continuous Professional Development (CPD).
- Accurately completed and submitted patient, vehicle and equipment documentation.
- Collected patients, verifying home environment was adequately secured after departure and upon return.
- Maximised patient safety by conducting daily vehicle inspections, promptly reporting defects to management.
- Prevented loss of life in critical incidents through administration of basic First Aid and oxygen.
- Facilitated resolution of incidents by accurately reporting facts to hospital or law enforcement personnel.
- Proactively reported safeguarding concerns.
- Helped patients out of home and into ambulance.
- Enabled smooth running of service by correctly assessing patient limitations and applying adequate handling techniques.
- Safely utilised mobility aids including carry chairs, stair climbers, wheelchairs, stretchers and scoops.
Ambulance Emergency Care Assistant
Echo Fire and Medical
Sheffield, South Yorkshire
08.2019 - 09.2020
- Used carry chairs to safely lift and move patients up and downstairs.
- Prevented loss of life by administering pre-hospital emergency care.
- Facilitated maximally efficient emergency response, performing pre-trip vehicle and equipment checks to verify readiness.
- Smoothened shift transitions, recording patient, vehicle and equipment information in hand over reports.
- Effectively responded to large-scale emergencies, liaising with emergency control centre to request extra support.
- Saved lives of patients with heart failure through CPR and defibrillator resuscitation.
- Followed designated cleaning routines to ensure consistent compliance with infection prevention and control standards.
- Assisted road accident victims, using direct pressure techniques to control severe bleeding.
- Responded to emergency calls.
- Regularly checked ambulance operational performance.
- Maintained continued personal development through training programmes for optimised patient care.
- Remained calm under pressure to offer effective patient care in emergency scenarios.
- Responsibly and professionally transported patients onto stretchers and into ambulance vehicles, ensuring impeccable safety and care at all times.
- Patient report form writing and patient handover to hospital.
First Responder
Lincs Medical Services
Barnsley, South Yorkshire
06.2017 - 09.2017
- Cleaned medical equipment and handled inventory of medical supplies in medical vehicle.
- Administered advanced first aid to the public at events
- Writing and storing of PRFs
- Training first aid to new staff members and company clients.
First Aider
Our Med Ambulance Service
Malton, North Yorkshire
05.2016 - 06.2017
- Administering basic first aid to the public at events.
- Cleaning, stocking and daily checking of vehicles
- Writing and storing of patient report forms and confidential materials.
- Working alongside clinicians and ambulance personnel to provide the best quality of care.
Education
Level 5 Diploma in First Response Urgent and Emergency Care
HDP Medical Services
Coalville, Leicestershire07.2022
Level 3 Award in Safe Administration of Lifesaving Medication
HDP Medical Services
Coalville, Leicestershire07.2020
Level 4 Safeguarding
Gateway Training
Leeds06.2020
Level 4 Certificate in First Response Emergency Care
GBEMS
Isle of Wight11.2018
Level 3 Award in First Response Emergency Care
Olive Tree Training
Somerset03.2017
Skills
- Team supervision
- Safeguarding
- Rotas, excel and office suite
- Problem solving
- Quick thinking under pressure
- Trauma management
- Diagnostic thinking
- Manual handling
- Excellent patient care
References
Professional:
Mr David McGourlay (Field Operations Manager)
Serco
07842 653450
david.mcgourlay@serco.com
Mr Joseph Newman (Director)
Secure Solutions Group Ltd
07895 285999
jn@securesolutions.group
Personal:
Mrs Melissa Best (Friend)
07810 080579
melissa.clement480@gmail.com
Timeline
Housing support officer
Mears Group
05.2024 - Current
Healthcare Support Worker
NHS
02.2023 - 04.2024
Housing Officer
Serco
05.2022 - 11.2022
Team Leader
Multi Health Medical Services
08.2021 - Current
Ambulance Care Assistant
Beverley Ambulance Service
04.2021 - 06.2021
Apprentice Ambulance Technician
Multi Health Medical Services
02.2021 - Current
Ambulance Emergency Care Assistant
Echo Fire and Medical
08.2019 - 09.2020
First Responder
Lincs Medical Services
06.2017 - 09.2017
Ambulance Care Assistant
Secure Solutions Group
05.2017 - Current
First Aider
Our Med Ambulance Service
05.2016 - 06.2017
Level 5 Diploma in First Response Urgent and Emergency Care
HDP Medical Services
Level 3 Award in Safe Administration of Lifesaving Medication
HDP Medical Services
Level 4 Safeguarding
Gateway Training
Level 4 Certificate in First Response Emergency Care
GBEMS
Level 3 Award in First Response Emergency Care
Olive Tree Training
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