Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Mapston

Chichester,W Sussex

Summary

Experienced retail professional with a strong background in customer-focused service and financial skills. Demonstrates exceptional team player abilities, stock control expertise, and marketing acumen. Proven organisational skills and staff management capabilities ensure reliable performance in dynamic retail environments. Committed to leveraging extensive retail experience to drive business success and enhance customer satisfaction.

Overview

34
34
years of professional experience

Work History

Owner of Pet Shop

Bracklesham Pet Supplies
Bracklesham Bay, West Sussex
01.2014 - 04.2025
  • Oversaw inventory management, preventing stock shortages or overages.
  • Provided exceptional customer service, resulting in repeat business.
  • Innovated product offerings to stay competitive in the market.
  • Streamlined operations for improved efficiency and productivity.
  • Ensured financial stability with careful budget management and forecasting.
  • Negotiated contracts with suppliers, reducing overall costs.
  • Boosted customer satisfaction with consistent quality control measures.
  • Developed new business opportunities for increased market reach.
  • Maintained compliance with industry regulations to avoid any legal issues.
  • Managed daily operations, ensuring smooth running of the business.
  • Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
  • Forecasted sales figures and aligned inventory with expected demand.
  • Put in place clear controls for financial administration and business management.
  • Established budgets based on historical, current and forecasted business data.

Personal carer

Seagulls Rest Home
East Wittering, West Sussex
01.2012 - 01.2014
  • Assisted with shopping errands; ensured availability of essential items at all times.
  • Comfortable dealing with challenging behaviour; diffused tense situations effectively.
  • Offered companionship during social outings, enriched quality of life.
  • Managed household chores, created a clean and organised living environment.
  • Encouraged participation in stimulating mental activities; helped keep dementia symptoms at bay.
  • Provided assistance for daily activities, resulting in increased independence.
  • Built strong relationships to foster trust and emotional support.
  • Ensured safety with constant supervision during mobility exercises.
  • Assisted with personal hygiene tasks to maintain cleanliness and dignity.
  • Handled emergency situations calmly, ensured patient safety at all times.
  • Cared for wounds and pressure sores to prevent infection.
  • Aided clients with bedtime routines, washing and dressing.
  • Maintained client dignity and respect throughout dressing, showering and toileting.
  • Ensured clients were correctly taking prescribed medications, maintaining optimal health.

Assistant manager

Big Yellow Storage
Tolworth, Kingston upon Thames
01.2006 - 01.2012
  • Assisted in recruitment process to build an effective workforce.
  • Increased staff productivity by providing comprehensive training programmes.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Created a positive work environment, resulting in higher employee morale.
  • Improved customer service by implementing new procedures and protocols.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.

Branch manager

Thifty Car Rentals
Morden, Merton
01.2000 - 01.2006
  • Maintained inventory levels to meet customer demand without excess stockholding.
  • Fostered a positive work environment, improving overall team morale.
  • Ensured branch met all regulatory requirements for safe operation.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Developed and implemented strategies for increased customer satisfaction.
  • Coordinated with other branches for seamless service delivery.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Managed daily operations to ensure smooth running of the branch.
  • Ensured compliance with company policies, maintaining ethical standards.
  • Optimised financial procedures for improved fiscal management.
  • Provided excellent customer service, securing client loyalty.

Porter, Driver

LV Mays Transport
Merton, SW19
01.1991 - 01.2000
  • Observed safety regulations during all porter duties, ensuring a secure environment.
  • Provided excellent customer service for enhanced patron satisfaction.
  • Performed regular maintenance tasks to prevent potential issues.
  • Responded swiftly to requests for porter services from various departments.
  • Coordinated with other staff members effectively for seamless operations.

Education

GCSEs - English, Maths CDT Drama

not sure Secondary School
Not sure where

Skills

  • Customer focused
  • Financial skills
  • Team player
  • Stock control
  • Marketing
  • Organizational skills
  • Staff Management
  • Reliable
  • Retail experience
  • Cash handling
  • Financial reporting
  • HMRC processes
  • Budget management and forecasting
  • Bookkeeping operations
  • Resourcefulness

Timeline

Owner of Pet Shop

Bracklesham Pet Supplies
01.2014 - 04.2025

Personal carer

Seagulls Rest Home
01.2012 - 01.2014

Assistant manager

Big Yellow Storage
01.2006 - 01.2012

Branch manager

Thifty Car Rentals
01.2000 - 01.2006

Porter, Driver

LV Mays Transport
01.1991 - 01.2000

GCSEs - English, Maths CDT Drama

not sure Secondary School

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Scott Mapston