Scott Keeley

• Responsibility for 6 sites, 50 managers, 1,846 delivery drivers within the south east region reporting to the general manager.
• Regional fleet of 643 3.5t vehicles Ocado and Morrison vehicles making sure sites kept within 10% VOR status, maintenance and annual MOT, third party repairs to meet customer demand / fleet management system.
• Supported external and internal recruitment to bring in the best candidates for roles.
• Streamlined operations by reviewing and implementing efficient processes management development helping to promote within.
• Maintained quality control measures to ensure high standards of service delivery across all sites to customers.
• Coordinated cross-departmental meetings, optimised communication and collaboration fleet department, planning team, human resources, recruitment.
• Optimised / supported workflow to meet customer demands at peak times.
• Managed subordinates to maximise individual performance and contribution quarterly catch ups / annual reviews.
• Collaborated with management and HR to resolve worker problems, complaints and grievances.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Health and Safety IOSH trained to guaranteed compliance of annual and quarterly internal audits for sites
• Food Safety Highfield level 3 trained, oversee compliance of annual audits.
• Led and managed operation managers staff to maintain smooth daily operations of sites.
• Established clear budgets and cost controls strategies to meet KPI objectives.

• Managed employs circa 310 members of staff and growing, ranging from drivers to yard marshals, supervisors and managers.
• Managed site fleet of circa 120 7.5t vans that supports Ocado new OSP (ocado smart platform) to ensure meeting demands of customers / servicing / maintenance of fleet 9% VOR.
• Led last mile team to achieve business objectives on time and within budget constraints.
• Conducted HR meetings in compliance of business expectations formal meetings, disciplinary and grievances.
• Created collaborative work environment for positive team dynamics.
• Coordinated cross-functional teams, achieved project milestones on schedule.
• Health and Safety main lead for site, created safer workplace conditions, IOSH qualified.
• Encouraged innovative thinking in the team, growth and development including training, annual reviews of employees.
• Maintained smooth-running site operations by delegating priorities to staff abilities.
• Managed administrative staff to maintain smooth daily operations.
• Oversaw facility maintenance for site working with third parties / in house team to meet standards.
• Fostered culture of continuous learning, improved workforce competency levels.
• Improved operational efficiency by streamlining processes and implementing strategic plans within KPI's.

• Help manage a team of 230 customer service team members
• Coordinated with various departments for seamless workflow.
• Achieved higher team efficiency with regular training and mentoring sessions.
• Conducted performance evaluations to identify areas of improvement.
• Implemented staff rota schedules to ensure adequate coverage during peak times.
• Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
• Addressed customer complaints promptly, ensuring customer satisfaction and retention.
• Handled employee grievances to maintain harmony within the workforce.
• Boosted morale by recognising and rewarding exceptional work.
• Delegated responsibilities efficiently amongst team members.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Analysed and resolved complex resource management issues for optimised scheduling.

Took a year out to travel and work abroad including touring Australia.

• Vista sold electronic point of sales systems to retail trade, customers included Carphone Warehouse, Spar stores and Lloyds Pharmacy
• My main role was responsible for purchase of equipment, dealing direct with customer demands and looking after client based accounts.
• Streamlined purchasing processes for improved efficiency and cost savings.
• Managed purchase orders, ensuring timely delivery and quality control.
• Cultivated positive relationships with suppliers for better pricing and terms of service.
• Maintained accurate records of purchases, pricing, and paperwork for audit purposes.
• Worked closely with other departments to understand their procurement needs.
• Assisted purchasing manager with identifying improvement opportunities and managing purchasing operations.

• Role was looking after the front end of the store on weekday evenings and weekends within a busy supermarket environment.
• Maintained high levels of customer satisfaction through effective problem resolution.
• Motivated team members to exceed personal performance goals for enhanced productivity.
• Ensured smooth day-to-day operations in a fast-paced customer service environment.
• Liaised with other departments for streamlined workflow processes.
• Received and resolved customer complaints escalated by staff.
• Scheduled shifts based on seasonal demands and staff availability.