Scott Horton
Brighouse
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Professional Sales Executive with 1-2 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
SIZZLING PUBS
Clifton
01.2024 - 04.2024
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Oversaw line cleaning and cellar management.
- Organised special events and functions and corporate lunches.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Offered discounts and promotions to encourage purchases.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Optimised customer experience by implementing exemplary service standards.
- Trained and mentored new employees to maximise team performance.
- Provided on-the-job training to new staff members.
Energy Advisor/ Sales Executive
GREENARC LTD
06.2023 - 12.2023
- Joined my new role at GREENARC LTD, it was a fresh company and a new role for me
- During my time at GREENARC LTD i had a lot of responsibilities
- Presented and explained energy efficiency programs to social, commercial and industrial audiences
- Recommended energy efficiency improvement methods to commercial, industrial and social audiences
- Managed development, design and construction of energy conservation projects to ensure acceptability of budgets and time lines, conformance to laws adherence to approved specifications
- Supported cost and quantity estimations for improved work schedule planning.
- Managed development, design and construction of energy conservation projects to ensure acceptability of budgets and time lines, conformance to laws adherence to approved specifications.
- Recommended energy efficiency improvement methods to commercial, industrial and social audiences.
- Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis.
- Assessed building proposals against safety and planning laws to maintain project compliance.
- Used safety equipment, measuring instruments, and technical drawing software across different project stages.
- Advised teams working on construction projects to create robust, technically sound structures.
- Used tactical techniques to create a targeted sales approach, ensuring optimal productivity and profits.
FOH Team Leader
GREENE KING
Huddersfield
01.2023 - 05.2023
- Active listening Adaptability Bartender Communication skills Customer service IT Leadership Working as a team and individually During my time as a team leader i experienced managing people from all different ethnicities and backgrounds as well as a wide age range I also dealt with many different types of customers, from rowdy, confrontational and intoxicated This was in particularly a struggle as i had to keep calm and professional at all times Most of my time on shift i worked behind the bar as well as doing other task's like cashing up the till, taking customer complaints, serving from the restaurant and managing my team I also dealt with covering sick notices so i have the ability to think fast on my feet with problem solving
- Followed opening, closing and shift changeover procedures for seamless operations
- Fostered positive employee relationships through communication, training and coaching
- Trained staff to resolve complaints appropriately to maintain customer satisfaction
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards
- Totalled bills and accepted cash, card and mobile payments
- Prepared basic food items and ingredients for more complex dishes.
Crew Trainer
McDonald's
02.2022 - 12.2022
- During my time at McDonald's brighouse i started off as crew members and gradually worked my way up to crew trainer which allowed me to obtain new skills
- Whilst working at McDonald's there were a lot of responsibilities that i had to take on, these include: Greeting customers upon entry, Taking orders from guests accurately, Making sure that the highest level of cleanliness was adhered to at all times, Dealing with customer complaints and or queries, Delivering food, Working as a team and individually.
- Drove compliance to company standards by reinforcing rules and procedures.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Actively listened to guests and understood when managing complex food service complaints.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
Armed Forces Soldier
British Army
Harrogate
10.2019 - 12.2021
- Demonstrated proven military drill, weaponry and combat techniques, leading by example in mentoring junior officers.
- Led teams of motivated soldiers in successful battle operations, rescue and aid missions and search and intelligence missions.
- Utilised astute, effective problem-solving abilities in pressured combat environments to maintain optimal troop morale and safety.
- Oversaw correct use of military weaponry and advanced equipment.
- Operated highly specialised surveillance equipment to gather intelligence.
- Offered mentoring and support to junior officers to develop leadership skills, knowledge and advanced technical abilities.
- Evaluated exposure to risk in dangerous battlefield situations.
- Inspected staff uniforms and equipment and initiated disciplinary action for breaches or non-compliance.
- Maintained calm under pressure in emergency response and handling, aiding desired outcomes.
- Attended criminal and civil cases to testify and provide evidence to support judgements.
- Directed staff on assigned shifts and reviewed completed shift activities and incidents with employees.
- Coordinated physical searches to remove contraband and weapons from suspects.
Education
GCSEs -
BROOKSBANK HIGH SCHOOL
Elland, West YorkshireSkills
- Staff coaching
- Lead development
- Market trends understanding
- Customer service
- Account management
- Retail marketing
- New account development
- Closing deals
- Cold-calling
- Upselling products
- Account Management
Timeline
Shift Supervisor
SIZZLING PUBS
01.2024 - 04.2024
Energy Advisor/ Sales Executive
GREENARC LTD
06.2023 - 12.2023
FOH Team Leader
GREENE KING
01.2023 - 05.2023
Crew Trainer
McDonald's
02.2022 - 12.2022
Armed Forces Soldier
British Army
10.2019 - 12.2021
GCSEs -
BROOKSBANK HIGH SCHOOL
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