Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Scott Hanna

Belfast,Antrim

Summary

Experienced professional with a strong background in retail software proficiency and digital marketing tools. Demonstrates initiative taking, technical product understanding, and brand awareness promotion. Skilled in time optimisation, cash handling, visual and product merchandising, customer retention, and loss prevention strategies. Known for a positive attitude, strong empathy, and effective complaint handling. Career goal includes leveraging skills to enhance customer experience and drive business growth. Always eager for a new challenge and becoming the best version of myself that I can be.

Overview

7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Sales assistant

Home Bargains
Holywood, Down
03.2024 - Current
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Trained new staff members, fostering a supportive working environment.
  • Utilised excellent communication skills to provide detailed product information.
  • Improved customer service by efficiently handling queries and complaints.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved conflicts effectively, maintaining harmonious workplace environment.

Order picker

Henderson Group
Mallusk, Antrim and Newtownabbey
08.2024 - 11.2024
  • Resolved discrepancies between ordered and picked items swiftly;
  • Packed orders securely, reducing damage during transit.
  • Utilised handheld RF scanners to update product status in real time.
  • Prioritised urgent orders; ensured their early dispatch.
  • Improved warehouse efficiency by adhering to picking procedures and standards.
  • Coordinated effectively with team members to expedite order fulfilment process.

Sales assistant

Moran's Centra
Derry, Derry City and Strabane
11.2022 - 07.2023
  • Collaborated effectively with team members during busy periods.
  • Coordinated closely with management on shop floor layouts and visual merchandising.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Completed restocking swiftly post delivery arrival to ensure immediate product availability.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Conducted price checks at request of customers for clear communication on cost.

Order picker

Musgrave NI
Belfast, Antrim
06.2022 - 09.2022
  • Demonstrated proficiency using pallet jacks and other necessary warehouse equipment safely.
  • Managed the collection of items from storage areas, ensuring quick turnaround times.
  • Coordinated effectively with team members to expedite order fulfilment process.
  • Streamlined pick processes through effective use of warehouse layout knowledge.
  • Assisted in periodic stock checks for updated inventory management.
  • Processed orders using handheld scanners with speed and precision.

Sales assistant

Home Bargains
Holywood, Down
09.2019 - 09.2021
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Collaborated effectively with team members to meet sales targets.
  • Trained new staff members, fostering a supportive working environment.
  • Utilised excellent communication skills to provide detailed product information.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Demonstrated product usage and features to customers.

Waiter

Ormeau Golf Club
Belfast, Antrim
10.2017 - 06.2018
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Assisted in food preparation, resulting in timely service delivery.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Explained dish components clearly to inform customers' decisions.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Managed table settings for optimal dining experience.

Education

Bachelor of Arts - Music with Education

Ulster University
Derry
09.2021 - 06.2024

Higher National Diploma - Music and Music Production

Belfast Metropolitan College
Belfast
09.2016 - 06.2020

GCSEs - English, English Literature, Mathematics, Spanish

Wellington College
Belfast
09.2010 - 06.2015

Skills

  • Retail software proficiency
  • Initiative taking
  • Technical product understanding
  • Brand awareness promotion
  • Digital marketing tools proficiency
  • Time optimisation
  • Strong empathy
  • Cash handling
  • Visual merchandising
  • Product merchandising
  • Customer retention
  • Loss prevention strategies
  • Positive attitude
  • Complaint handling

Affiliations

  • Music
  • Gaming
  • Football
  • Basketball
  • Professional Wrestling
  • Writing
  • Film

Accomplishments


Organised a gig for mental health charity Aware NI at the Empire theatre in Belfast

Runner up in Dawsons songwriting contest

Employee of the month October 2020


Certification

Have a certificate in LLOP (Low Level Order Picker) proficiency

Valid UK driving license

Timeline

Order picker

Henderson Group
08.2024 - 11.2024

Sales assistant

Home Bargains
03.2024 - Current

Sales assistant

Moran's Centra
11.2022 - 07.2023

Order picker

Musgrave NI
06.2022 - 09.2022

Bachelor of Arts - Music with Education

Ulster University
09.2021 - 06.2024

Sales assistant

Home Bargains
09.2019 - 09.2021

Waiter

Ormeau Golf Club
10.2017 - 06.2018

Higher National Diploma - Music and Music Production

Belfast Metropolitan College
09.2016 - 06.2020

GCSEs - English, English Literature, Mathematics, Spanish

Wellington College
09.2010 - 06.2015

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Scott Hanna