Scott Gibbens
Summary
Dynamic professional with expertise in managing and developing cross-functional agile digital teams. Demonstrates strong product experience across multiple organisations, effectively bridging the gap between technical and non-technical stakeholders through excellent communication skills. Possesses strong analytical and problem-solving abilities, contributing to successful project outcomes. Committed to leveraging skills in a challenging role that fosters innovation and growth.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Head of Product - Talis
Technology from Sage
2022.10 - 2026.02
- Established and developed a new Product Management team to drive innovation.
- Led development of distinctive products, elevating customer satisfaction levels.
- Conducted competitor analysis to define unique selling propositions for all offerings.
- Created comprehensive product roadmaps, providing clear guidance for teams.
- Promoted collaboration within teams, fostering open communication and a shared vision.
- Engaged clients regularly, strengthening customer loyalty and retention.
Head of Keylinks
Kortext
2020.01 - 2022.09
- Led multi-discipline team across Canada and UK, utilising agile methodologies to ensure product alignment with user needs.
- Increased sales and secured multiple new accounts from established competitors.
- Achieved highest company award for consistently exceptional performance.
- Collaborated with marketing team to clarify features and benefits for target audiences.
- Updated Kortext sales team on developments, enhancing their opportunities using Keylinks.
- Demonstrated excellent bid management skills, delivering timely information and winning bids
Head of Integrations
Kortext
2018.11 - 2020.01
- Work with customers to ascertain requirements to integrate with Kortext systems
- Responsible for the promotion of Kortext’s reading list system, KeyLinks, worldwide
- Worked with third party companies to establish key deliverables of Keylinks
- Product Owner for the KeyLinks product
- Product Owner for all integrations (with VLE systems, Student record systems and Library Discovery tools)
- Subject Matter Expert on Analytics, advising the Analytics team
Analytics Manager
Kortext
2016.07 - 2018.11
- Established new Analytics team within Kortext
- Met with customers to discuss requirements for new proposed Analytics service
- Developed Analytics roadmap, from initial launch through to enhancements to services
- Launched initial Product on time and within specification
- Phase 2 of project after initial launch had roadmap defined and I moved onto the bigger KeyLinks service
Senior Service Manager
Jisc
2011.05 - 2016.06
- Successfully launched two new products, Historical Texts and Journal Archives, on time and within budget.
- Promoted services to institutions across UK through conferences and in-person meetings with decision makers.
- Managed a team of four staff, including developers and service support, along with external development partners.
- Transitioned team from Waterfall to Agile development, becoming the first team at Jisc to do so.
- Collaborated with agencies such as British Library and Wellcome Trust to enhance content post-launch.
- Established an advisory board comprising leading English and History academics to guide service development.
Key Account Manager (Government) and eBook Product Manager
Hammicks
2008.01 - 2011.04
- Managed the companies largest account for the Ministry of Justice, worth £10 million a year
- Introduced eBooks to a traditionally paper-based market
- Grew the range of government accounts that were using Hammicks by meeting customers and exceeding their expectations
- Hammicks are a supplier of legal information services
New Business Development Manager
Coutts Information Services
2005.01 - 2008.01
- Launched a new eBook service (MyiLibrary), to libraries across the UK
- Working with customers to understand their requirements and worked within Coutts to put together an offering that met their requirements
- Acted as a Subject Matter Expert within Coutts to advise on the development of the product, and to promote the service within the sales team
- Exceeded sales targets for eBooks in each year
- Coutts are a supplier of books and subscription products to libraries, primarily in education
National Core Content Manager
Nottingham Strategic Health Authority
2002.01 - 2005.01
- Established a new service to the NHS, purchasing a collection of databases, eJournals and eBooks available to all NHS staff in England
- Rolled out new service to NHS staff, via network of NHS libraries
- Turned initial project into a fully funded and established service
- Worked with NHS staff to develop list of enhancements
- Met with suppliers to discuss, prioritise and launch enhancements
- Project Team and Project Board established following PRINCE 2 Project Management
IT Manager
Wolverhampton Primary Care Trust
2001.01 - 2002.01
- Managed IT services for 2000 staff, spread over 40 sites in Wolverhampton
- Managed a team of 6 staff
- Responsible for project managing the implementation of new systems, moving to new sites, and upgrading the networking provision
- Responsible for the IT Helpdesk giving a timely response to all IT issues across the Trust
Library and Information Services Manager
Wolverhampton University Hospitals NHS Trust
Wolverhampton
2000.01 - 2001.01
- Within 12 months, the service was managing all NHS Library provision in Wolverhampton
- Managed 4 staff working over 3 sites
- Hit all targets set by trust and became an accredited NHS Library provider
- Worked with NHS staff across all grades, from Senior Consultants through to Trainee Nurses to ensure the service met their needs
Senior Information Officer
University of Teesside
1997.01 - 2000.01
- Established the University Libraries Internet and Intranet pages
- Project Managed a team of staff providing content for both Internet and Intranet sites
- Managed a satellite library a few miles away from the main site, with line management responsibility for 3 staff
- Project managed to move from paper to electronic journals over two-year period
Infotech Manager
Hartlepool College of FE
1995.01 - 1997.01
- Managed a team of 6 staff, working across a combined Library and IT service for students known as the Infotech
- Worked locally with other local colleges in the North East of England
- Was senior member of the team that organised the Colleges of Further and Higher Education conference in Newcastle in 1997
- Facilitated staff training, resulting in better customer service.
Education
Post Graduate Diploma - Information and Library Management
Liverpool John Moores University
Liverpool 1994.09 - 1995.05
BSc Hons - Geography and IT
Edge Hill University
Ormskirk 1990.09 - 1993.06
Skills
- Managing and developing cross functional agile, digital teams
- Product experience from multiple different organisations
- Excellent communication skills, bridging the gap from technical to non-technical
- Strong Analytical and problem solving skills
Certification
- Negotiation Training (3 day course) 2022
- Agile Project Management Course 2013
- PRINCE 2 Practitioner 2002
Timeline
Head of Product - Talis
Technology from Sage
2022.10 - 2026.02
Head of Keylinks
Kortext
2020.01 - 2022.09
Head of Integrations
Kortext
2018.11 - 2020.01
Analytics Manager
Kortext
2016.07 - 2018.11
Senior Service Manager
Jisc
2011.05 - 2016.06
Key Account Manager (Government) and eBook Product Manager
Hammicks
2008.01 - 2011.04
New Business Development Manager
Coutts Information Services
2005.01 - 2008.01
National Core Content Manager
Nottingham Strategic Health Authority
2002.01 - 2005.01
IT Manager
Wolverhampton Primary Care Trust
2001.01 - 2002.01
Library and Information Services Manager
Wolverhampton University Hospitals NHS Trust
2000.01 - 2001.01
Senior Information Officer
University of Teesside
1997.01 - 2000.01
Infotech Manager
Hartlepool College of FE
1995.01 - 1997.01
Post Graduate Diploma - Information and Library Management
Liverpool John Moores University
1994.09 - 1995.05
BSc Hons - Geography and IT
Edge Hill University
1990.09 - 1993.06