Scott Fernee
Southampton
Summary
Upbeat and friendly Customer Advocate. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support. Dedicated to providing the best service to customers. Providing incredible customer support whilst also maintaining a professional and effective workplace environment
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Assistant
Tesco - Hythe
Southampton
11.2021 - Current
- As a customer assistant I'm constantly taking part in a busy and fast paced working environment helping customers complete their shops as effectively as possible, learnt how to work well and compromise with customers needs and request.
- Listened to customers in actively to assess issues and provide accurate help.
- Working along side other colleagues to help create a friendly and helpful shopping environment, gained experience working alongside colleagues on the shop floor helping replenish stock at a fast, tidy and consistent pace
- Communicating and working with over 100 customers daily
- Established friendly relations with regular customers
- Served as point of contact for customers and worked to resolve product issues on behalf of other staff members.
- Put customer needs above other routine and general tasks within the store
- Provided extra availability during busy work days to help balance out staff shortages
- Answered customer questions about products and services, helped locate stock and highlighted special deals
Education
Diploma of Higher Education - Business
Brockenhurst College
10.2020 - 06.2022
GCSE -
Noadswood School
Hamshire 09.2015 - 06.2019
Skills
Microsoft Officeundefined
Additional Information
- Personal Details Driver's License: Cars , Eligible to work in the UK: Yes Highest Level of Education: GCSE or equivalent Industry: Retail
Timeline
Customer Assistant
Tesco - Hythe
11.2021 - Current
Diploma of Higher Education - Business
Brockenhurst College
10.2020 - 06.2022
GCSE -
Noadswood School
09.2015 - 06.2019
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