Scott Fairlamb
Murrayfield,Edinburgh
Summary
Resourceful hard working and initiative-taking person with excellent people skills and the ability to communicate concisely at all levels. Data driven and business improvement with the customers at the centre. A key analytical person with a passion to continue improve the business.
Overview
13
13
years of professional experience
Work history
Senior KYC analyst
Lloyds Banking Group
Edinburgh
07.2023 - Current
- Performed due diligence on customer documentation and information.
- Interpreted and analysed KYC data to accurately risk assess
- Conducted end-to-end review of KYC records.
- Conducted screening of clients to identify sanction, PEP and adverse media risks.
- Delivered end-to-end KYC onboarding lifecycle service for new customers.
- Completed required periodic client reviews, managing workload efficiently to meet tight deadlines.
- Assisting and point of contact for staff requiring extra help and review
- Delivered clear guidance and KPIs for financial planning processes to support consistent deliveries and offer sufficient information to explain drivers and trends.
Mortgage advisor
Lloyds Banking Group
Edinburgh
08.2021 - 07.2023
- Provided exceptional level of customer service at all stages of mortgage loan process.
- Monitored financial markets to recommend suitable client products.
- Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
- Analysed financial statements to identify client viability and risk.
- Evaluated bespoke client needs to source products best suited to current financial circumstances.
- Met with applicants to collect information about personal histories, current loans and income.
- Processed and underwrote loans, verifying consistent regulatory compliance with financial laws in all documentation to maximise chance of approval.
Senior case manager
Mortgage advice bureau
10.2019 - 08.2021
- Processing and managing applications from the initial enquiry to completion
- Taking ownership and management of tasks to successfully deliver
- Consulting with lenders and build lasting relationships
- Processing full documentation
- Working in a face-paced environment meeting regulatory targets.
- Successfully delivered on tasks within tight deadlines.
Trading units administrator(temporary)
Standard life
02.2019 - 04.2019
- Speaking to IFA regarding funds and switching investments
- Updating valuations on SIPP
- Pricing and updating customers’ accounts
- Data entry
- Handing external or internal communications.
Customer representative
Nationwide Building Society
07.2017 - 02.2019
- Welcoming members into our Branches and dealing with each member
- Providing outstanding customer service to our members
- Helping our members with their Generals queries about our vast range of current accounts, Mortgages, and savings
- Helping members to decide which product suits their individual needs and helps them in their everyday lives
- Being enthusiastic about giving legendary service
- Serving their accounts, depositing, and withdrawing Money, Cheques, Account enquires and dealing with any problems that may arise.
Quality checker corporate Pensions
Lloyds Banking Group
12.2014 - 12.2016
- Tested and classified materials according to detailed specifications.
- Certified products to confirm compliance with financial quality and regulatory requirements.
- Recorded accurate test data for thorough, reliable reference.
Mortgage Customer service advisor
Lloyds Banking Group
12.2013 - 12.2014
- Meeting customers and related ancillary products to them
- Providing an excellent client-driven service by identifying a homebuyer need, then advising them on relevant mortgage products on the phone
- Correctly advising customers on the right mortgage products for them
- Fact finding, researching references, and completing checks to verify a client’s financial background and circumstances
- Advising and building strong relations with both new and existing clients
- Tailoring mortgage packages to fit the individual requirements of homebuyers.
Senior Protection adviser
Lloyds Banking Group
02.2011 - 12.2013
- Based in a busy office advising home buyers on mortgage matters, working closely with introducers, brokers and maintaining strong relationships with them
- Adhering to all financial requirements
- Cross selling financial products
- Developed leads from existing bank of clients
- When necessary, referring clients to colleagues
- Providing financial planning (up to a certain extent) to both individuals
- Supervised junior office staff
- Holding regular weekly meetings with senior managers and providing them with progress reports.
Skills
- Analytical
- Budgeting and forecasting
- Commercial analysis
- Communication skills
- Team building
- Leadership
- Resourcefulness
- Knowledge of Mortgage, Pensions and Protection
- Customer Service
- UK mortgage regulation
- Client relations
- CeMAP qualified
Custom
References available on request.
Timeline
Senior KYC analyst
Lloyds Banking Group
07.2023 - Current
Mortgage advisor
Lloyds Banking Group
08.2021 - 07.2023
Senior case manager
Mortgage advice bureau
10.2019 - 08.2021
Trading units administrator(temporary)
Standard life
02.2019 - 04.2019
Customer representative
Nationwide Building Society
07.2017 - 02.2019
Quality checker corporate Pensions
Lloyds Banking Group
12.2014 - 12.2016
Mortgage Customer service advisor
Lloyds Banking Group
12.2013 - 12.2014
Senior Protection adviser
Lloyds Banking Group
02.2011 - 12.2013
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