Scott Ellis
Newcastle upon Tyne
Summary
I'm a motivated individual with a strong background in customer service, technical support, and administrative work within both the private and public sectors. I have several years of experience handling customer queries, resolving technical issues, processing sensitive information, and consistently achieving sales targets. I'm currently seeking an opportunity for growth within the company.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Benefit Advisor
North Tyneside Council
10.2024 - Current
- Collaborated with claimants, DWP, and social workers to ensure correct entitlement.
- Processed Council Tax Support and Housing Benefit claims alongside audit targets of under 28 days.
- Utilised working practises to manually calculate benefit entitlements for clients.
- Interpreted legislation to provide accurate advice to customer service.
Customer Service Advisor
Sky
Newcastle upon Tyne
01.2023 - 02.2024
- Achieved monthly revenue targets in a competitive sales environment
- Ensured full compliance with data handling through GDPR guidelines
- Deescalated frustration and worked with customers to achieve the best solutions possible
- Educate customers on technology to increase independence to prevent repeat calls.
Education
A-Levels -
Newcastle Sixth Form College
Newcastle 2018 - 2020
GCSEs -
Kenton Secondary School
Newcastle 2013 - 2018
Skills
- Account Management
- Complaint Handling
- Compliance with GDPR
- HMRC regulations
- Sales (KPI Targets)
- Microsoft Word
- Microsoft Excel
Certification
- First Aid Level 3
- BSL Level 1
- ECDL
Timeline
Benefit Advisor
North Tyneside Council
10.2024 - Current
Customer Service Advisor
Sky
01.2023 - 02.2024
A-Levels -
Newcastle Sixth Form College
2018 - 2020
GCSEs -
Kenton Secondary School
2013 - 2018
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