SCOTT COOP
Warwick,Warwickshire
Summary
Dedicated professional with extensive experience in customer service, product knowledge, and POS systems. Proven expertise in stock management, visual merchandising, and cash handling. Strong IT skills and proficiency in data entry enhance operational efficiency. Adept at teamwork and collaboration, consistently contributing to a cohesive work environment. Committed to leveraging skills to drive customer satisfaction and business success.
Overview
7
7
years of professional experience
Work History
Sales Assistant/Key Holder
Shoe Zone
Stratford-upon-Avon, Warwickshire
08.2024 - 11.2024
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Utilised excellent communication skills to provide detailed product information.
Customer Service Assistant
Heart Of England Society Co-op
Royal Leamington Spa, Warwickshire
12.2022 - 06.2024
- Operated till systems smoothly, streamlining check-out process for customers
- Handled cash transactions accurately, enhancing trust between business and clientele
- Dealt effectively with customer complaints, resolving issues professionally and amicably
- Assisted customers with product selection to ensure satisfaction
- Communicated daily offers to customers, promoting in-store deals and discounts
- Showcased strong communication skills when explaining promotions or discounts to customers
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks
- Offered helpful advice on product selection, leading to increased sales
Customer Service Assistant & Step Up
One-Stop
Warwick, Warwickshire
11.2022 - 12.2022
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required
- Fostered teamwork amongst employees, enhancing workplace synergy and morale
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty
- Assisted customers with product selection to ensure satisfaction
- Operated till systems smoothly, streamlining check-out process for customers
- Handled cash transactions accurately, enhancing trust between business and clientele
- Demonstrated excellent problem-solving skills when dealing with complex customer issues
Customer Service Assistant & Step Up
One-Stop
Royal Leamington Spa, Warwickshire
03.2022 - 10.2022
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required
- Fostered teamwork amongst employees, enhancing workplace synergy and morale
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty
- Assisted customers with product selection to ensure satisfaction
- Operated till systems smoothly, streamlining check-out process for customers
- Handled cash transactions accurately, enhancing trust between business and clientele
- Demonstrated excellent problem-solving skills when dealing with complex customer issues
Customer Service Assistant (Nights)
BP
Warwick, Warwickshire
04.2021 - 11.2021
- Handled cash transactions accurately, maintaining financial integrity of the till
- Maintained spotlessly clean sales floors, organizing merchandise for visually appealing displays
- Organized stock shelves neatly to improve the overall appearance of the shop floor
- Communicated effectively with colleagues to ensure seamless service delivery
- Showcased strong communication skills when explaining promotions or discounts to customers
- Provided exceptional levels of customer service consistently, creating loyal customers
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks
Customer Service Assistant
Ascona Retail
Southam, Warwickshire
08.2020 - 03.2021
- Organized stock shelves neatly to improve the overall appearance of the shop floor
- Showcased strong communication skills when explaining promotions or discounts to customers
- Provided exceptional levels of customer service consistently, creating loyal customers
- Handled cash transactions accurately, maintaining financial integrity of the till
- Improved efficiency at checkout by mastering POS system operations quickly
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up
Supervisor/Customer Service Assistant
Euro Garages
Warwick, Warwickshire
09.2018 - 06.2020
- Ensured smooth operations with regular maintenance checks
- Oversaw inventory management to avoid any shortage or excess stock issues
- Improved team efficiency by implementing new scheduling practices
- Identified potential risks and mitigated them through proactive measures
- Delegated tasks appropriately, achieved balanced workload among team members
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates
Customer Service Assistant
BP Budbrooke North
Warwick, Warwickshire
06.2017 - 09.2018
- Handled cash transactions accurately, maintaining financial integrity of the till
- Collaborated well within a team setting, fostering a positive working atmosphere
- Adapted quickly to changes in store layout or products range, minimizing disruption to service delivery
- Provided exceptional levels of customer service consistently, creating loyal customers
- Communicated effectively with colleagues to ensure seamless service delivery
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs
Education
Some College (No Degree) - Further Education
Portland College
Mansfield, Nottinghamshire 09.1990 - 06/1993
Some College (No Degree) - School Education
Aylesford School
Warwick, Warwickshire 09.1986 - 06/1990
Skills
- Customer Service
- Product knowledge
- POS Systems
- Stock management
- Visual merchandising
- Cash handling
- Good IT Skills
- Teamwork & Collaboration
- Data Entry
Timeline
Sales Assistant/Key Holder
Shoe Zone
08.2024 - 11.2024
Customer Service Assistant
Heart Of England Society Co-op
12.2022 - 06.2024
Customer Service Assistant & Step Up
One-Stop
11.2022 - 12.2022
Customer Service Assistant & Step Up
One-Stop
03.2022 - 10.2022
Customer Service Assistant (Nights)
BP
04.2021 - 11.2021
Customer Service Assistant
Ascona Retail
08.2020 - 03.2021
Supervisor/Customer Service Assistant
Euro Garages
09.2018 - 06.2020
Customer Service Assistant
BP Budbrooke North
06.2017 - 09.2018
Some College (No Degree) - Further Education
Portland College
09.1990 - 06/1993
Some College (No Degree) - School Education
Aylesford School
09.1986 - 06/1990
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