Summary
Overview
Work history
Skills
Timeline
Generic
Scott Burns

Scott Burns

London

Summary

A passion for hospitality and customer service has aided in my continued success as a General Manager. I have numerous years' experience in the industry, including late night licensing, events management and planning, demonstrated sales growth in numerous roles, sports entertainment and garden management. As a results driven individual, I thrive on new challenges and exceeding business expectations, while also developing a team and taking them with me on the journey to success. Maintaining a positive team environment is essential, combined with ensuring my team is well supported. These factors help transform the guest experience, with the customer knowing the manager of the pub loves their pub.

Overview

10
10
years of professional experience

Work history

General Manager

Stonegate Group
08.2022 - 05.2025
  • Overall responsibilities - Health and Safety, risk assessment, licensing, team training and development, sales and profit management, community engagement, fostering relationships and customer service, marketing and social media, stock, cellar and cash management, team Rota, forecast sales and labor, building maintenance, performance management, payroll, conflict resolution and team engagement.
  • Identify and implement key sales opportunities
  • Function and Events Management, and Marketing
  • Monitor and assess sales performance according to KPI's
  • Responsible for Ten - Twenty employees
  • Team development and progression
  • Sky and BT sports
  • Established successful partnerships with other companies for mutual growth.
  • Built high-performing teams to achieve organisational objectives.
  • Identified new business opportunities, leading to market expansion.
  • Regularly reviewed performance data, driving continuous improvement efforts.

General Manager

Mitchell and Butlers
Richmond
02.2019 - 05.2022
  • Overall GM Responsibilities, - same as above
  • Responsible for ten - Twelve employees
  • Food led site 70% Food/ 30% Wet
  • Quiz nights
  • Restaurant Management (48 seats)
  • Collaboration with Kew Gardens, Hosting student lectures, annually staff party
  • Live music
  • Wake and Wedding functions
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Monitored operations to assess and highlight results.

Deputy Manager

Mitchell and Butlers
Shepherds Bush
11.2015 - 01.2019
  • Assisting the General manager in day-to-day running of the venue
  • Drink led site
  • Live music
  • Christmas champion role
  • Managing a team of up to 25
  • Event planning
  • Liaising with O2 empire with Gigs

Skills

  • Product launch expertise
  • HR policies implementation
  • Safety regulations adherence
  • Financial budgeting
  • Business development
  • Regulatory compliance
  • Performance monitoring
  • Leadership development
  • Client relations
  • Event planning
  • Organisational awareness

Timeline

General Manager

Stonegate Group
08.2022 - 05.2025

General Manager

Mitchell and Butlers
02.2019 - 05.2022

Deputy Manager

Mitchell and Butlers
11.2015 - 01.2019
Scott Burns