Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Other Work History
Timeline
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Scott Appleton

Scott Appleton

Skegness,Lincolnshire

Summary

Accomplished professional with expertise in account and project management, client relations, and negotiation. Proven success in operations and process improvement, with strong skills in data analysis and team leadership. Proficient in Microsoft Office and Google Workspace, with demonstrated abilities in sales, contract negotiation, and complaint management. Aiming to leverage skills to drive business growth and enhance operational efficiency in a dynamic environment.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Senior Account Manager

Enva Specialist Waste England
09.2022 - 07.2025
  • Promoted for consistent high performance and exemplary leadership skills.
  • Managed key client relationships, ensuring exceptional service delivery.
  • Oversaw complex projects, coordinating teams to achieve business objectives.
  • Led enhancements for process improvements and CRM systems to boost efficiency.
  • Delivered internal training sessions to enhance team skills and knowledge.
  • Managed contract renewals, negotiations, and agreements with major clients.
  • Recognised with the 'Rising Star' award; nominated for 'Service Heroes' award.
  • Enhanced customer satisfaction through prompt resolution of complex issues.
  • Coordinated cross-functional teams for successful project execution.
  • Developed comprehensive reports on account activity, influencing strategic decisions positively.
  • Negotiated favourable contract terms with key clients, ensuring long-term business growth.

Operations Manager

Marketing Wolf / Websites 4 Startups
10.2019 - 09.2022
  • Directed operational activities, enhancing business growth and service delivery.
  • Developed tailored websites and digital solutions, ensuring high-quality outcomes.
  • Implemented effective digital marketing strategies, including SEO, to increase online visibility.
  • Identified and resolved operational challenges to improve customer satisfaction and efficiency.
  • Maintained systems while managing troubleshooting to ensure seamless service delivery.
  • Optimised workflow procedures with strategic planning and team coordination.

Civil Engineer / Site Operative

C.P.S Construction
10.2013 - 10.2019
  • Executed technical tasks to support construction projects with precision.
  • Managed logistics and ensured safe transport of materials on-site.
  • Interpreted technical plans, guaranteeing work adhered to exact standards.
  • Contributed to maintaining safety and efficiency across work sites.

Telesales Executive

Riskdisk Ltd
10.2012 - 10.2013
  • Engaged prospective clients to promote products and services, consistently achieving sales targets.
  • Maintained accurate data records and provided administrative support.
  • Built effective client relationships through excellent communication.
  • Managed high call volumes, ensuring excellent customer service standards were maintained.
  • Upheld company policies whilst making outbound calls to potential clients.
  • Cold-called customers from assigned contact lists to build new business.

Holiday Representative

Thomas Cook
03.2012 - 10.2012
  • Delivered outstanding customer service, crafting memorable holiday experiences.
  • Managed welcome events while up-selling excursions to meet sales targets.
  • Liaised with suppliers, hotel staff, and airport teams to ensure seamless operations.
  • Resolved customer queries promptly and professionally.
  • Facilitated communication between guests and hotel staff for seamless service.
  • Orchestrated special events to boost guest engagement.

Education

GCSEs -

Tuxford Academy
Nottinghamshire

NVQ Level 2 - English & Maths

Mansfield College

Skills

  • Account and project management
  • Client relations and negotiation
  • Operations and process improvement
  • Digital marketing strategies
  • Website development and reporting
  • Data analysis and communication
  • Team leadership and training
  • Microsoft Office and Google Workspace proficiency
  • Sales expertise
  • Excel proficiency
  • Contract negotiation
  • Complaint and enquiry management
  • Upselling expertise

Certification

IOSH Managing Safely, 2024

Associate Member Of Chartered Institution Of Wastes Management (CIWM)

Additional Information

Passionate about delivering high-quality service and continuous improvement., Committed to personal development and keeping skills up to date., Adaptable, collaborative, and able to thrive in diverse industries and roles.

Other Work History

  • Out ‘n' About Mobility, Mobility Scooter Engineer
  • Available Car, Car Salesman
  • Tesco, Checkout Manager

Timeline

Senior Account Manager

Enva Specialist Waste England
09.2022 - 07.2025

Operations Manager

Marketing Wolf / Websites 4 Startups
10.2019 - 09.2022

Civil Engineer / Site Operative

C.P.S Construction
10.2013 - 10.2019

Telesales Executive

Riskdisk Ltd
10.2012 - 10.2013

Holiday Representative

Thomas Cook
03.2012 - 10.2012

GCSEs -

Tuxford Academy

NVQ Level 2 - English & Maths

Mansfield College

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Scott Appleton