Scott Allen
Ystralyfera ,Seansea
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work history
Assistant manager
Miller & Carter
killay swansea , City and County of Swansea
10.2024 - Current
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Handled customer complaints effectively, restoring trust in our brand.
- Minimised inventory loss for improved profit margins.
- Managed daily operations to ensure smooth running of the shop floor.
dual role shift leader/kitchen team leader
Mitchells & Butlers
Llandarcy, Neath Port Talbot
02.2024 - Current
- Provided instructions and feedback to team during shifts.
- Trained new hires and set up mentoring relationships to drive team performance.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Led by example and demonstrated company best practices.
Holding general manager
Marstons
Ystradgynlais , Swansea
01.2023 - 01.2024
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Delivered business strategy to drive revenue and operational efficiencies.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Analysed accounting and financial data to get holistic view of company financial health.
Deputy General Manager
Marstons
Ystradgynlais , Swansea
08.2022 - 01.2023
- Strategically delegated tasks and influenced executive level decision-making using individual expertise.
- Coached and developed new talent by monitoring individual performance, conducting appraisals and providing meaningful feedback.
- Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets.
- Elevated operational standards by challenging existing practices, processes and decision-making with strict customer service focus.
- Led team meetings to maximise staff engagement and communicate monthly targets, procedure updates and quality standard control measures.
- Implemented effective customer service procedures to encourage positive feedback.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Recruited top-performing candidates to build staff retention and team performance.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Set policies and processes outlining expectations on employee behaviour at every level.
Head Chef
Marstons
Ystradgynlais , Swansea
11.2020 - 10.2022
- Incorporated customer feedback in experimentation and creation of new signature dishes.
- Developed and delivered exciting, memorable dishes, increasing repeat business.
- Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
- Supporting the area and helping to training new staff for other sites to maintain high standards.
Head Chef
Independent
Uplands , Swansea
10.2018 - 11.2020
- Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
- Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
- Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
- Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
- Hired, managed and trained kitchen staff, maintaining competent service teams.
- Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
- Opened and managed a new independent site along side working and maintaining a profitable business.
Dual site head chef
Brains
Mumbles , Swansea
09.2016 - 11.2018
- Meticulously checked delivery contents to verify product quality and quantity.
- Developed and delivered exciting, memorable dishes, increasing repeat business.
- Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
- Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
- Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
- Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
- Monitored linework processes to maintain consistency in quality, quantity and presentation.
- Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
- Hired, managed and trained kitchen staff, maintaining competent service teams.
- Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
Sous chef/ area support chef
Brains
Tresaith , Ceredigion
03.2010 - 09.2016
- Developed chefs to run stations efficiently during peak service periods.
- Planned and directed food preparation in fast-paced restaurant environments.
- Helped staff adhere to restaurant quality and service requirements through effective management and motivation.
- Supported head chef with stock control and rotation, minimising waste with FIFO systems.
- Protected kitchen equipment to prevent damages and breakdowns.
- Calculated food requirements and labor costs to stay at par with budget.
Education
GCSEs -
Cardigan secondary school
Cardigan, CeredigionNVQ Level 3 - Hospitality management
Cambrian training
07.2022
NVQ Level 2 - Hospitality and management
Cambrian training
06.2018
NVQ Level 3 - Food production and cooking
Cambrian training
04.2018
NVQ Level 3 - Production and cooking
Cambrian training
02.2013
NVQ Level 2 - Production and cooking
Babcock
04.2011
Skills
- Coaching and mentoring
- Leadership and team building
- Dealership management
- Staff development
- Recruitment
- Employee scheduling
- Just In Time stock control
- Staff training/development
- Food preparation and safety
- Effective leader
- Team standards
- Recruiting and hiring
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Achieved a Rossett within a site I was currently holding.
Timeline
Assistant manager
Miller & Carter
10.2024 - Current
dual role shift leader/kitchen team leader
Mitchells & Butlers
02.2024 - Current
Holding general manager
Marstons
01.2023 - 01.2024
Deputy General Manager
Marstons
08.2022 - 01.2023
Head Chef
Marstons
11.2020 - 10.2022
Head Chef
Independent
10.2018 - 11.2020
Dual site head chef
Brains
09.2016 - 11.2018
Sous chef/ area support chef
Brains
03.2010 - 09.2016
GCSEs -
Cardigan secondary school
NVQ Level 3 - Hospitality management
Cambrian training
NVQ Level 2 - Hospitality and management
Cambrian training
NVQ Level 3 - Food production and cooking
Cambrian training
NVQ Level 3 - Production and cooking
Cambrian training
NVQ Level 2 - Production and cooking
Babcock
Similar Profiles
Craig WilliamsCraig Williams
Deputy kitchen Manager at Miller & CarterDeputy kitchen Manager at Miller & Carter
Constanza Aguirre JammaersConstanza Aguirre Jammaers
FOH Team Member at Miller & CarterFOH Team Member at Miller & Carter
Alexandra LawsonAlexandra Lawson
Food runner at Miller & CarterFood runner at Miller & Carter
Shunmuk sai Abhishek RebakaShunmuk sai Abhishek Rebaka
Assistant Manager at Texaco fuel station - LondonAssistant Manager at Texaco fuel station - London
Jose Toledo SalesJose Toledo Sales
Assistant Manager at Ole & Steen, Canary WharfAssistant Manager at Ole & Steen, Canary Wharf