SCOTT ADAMS
Bangor,Ards and North Down
Summary
Experienced Sales & Financial Representative with a robust background in a target based & customer service environment. Strong finance and admin skills along with knowledge of FCA rules & regulations. Proficient in Microsoft Suite, CRM systems, and adept at meeting and exceeding KPIs. Demonstrate exceptional communication, organisational, and leadership skills while working independently or within a team. Known for problem-solving abilities, attention to detail, and the capacity to work well under pressure.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work history
Senior Sales Executive & Finance Representative
Donnelly Honda
Belfast, Antrim
06.2013 - Current
- Sales and finance representative covering new, used, fleet, and Motability sales with the ability to work under pressure and towards a target-based system.
- Identifying customers’ needs and expectations by offering the best products possible towards their requirements and budget.
- Offer comprehensive presentations and extensive test drives of vehicles, covering all features and benefits, and displaying expansive product knowledge.
- Offer detailed finance presentations based on customer’s budget and identify and upsell the benefits of current financial campaigns available
- Upsell other products, e.g
- GAP Insurance, Paint Protection etc to maximize profit margins and benefit the customer
- Apply for customers’ finance, take care of all appropriate paperwork and keep the customer updated to ensure a seamless transition of sale
- Liaise with Accounts department on all outstanding debt & financial deadlines for pay outs & monthly/quarterly targets etc
- Ensure all finance cases adhere to FCA & anti-money laundering rules & regulations Carry out an extensive handover process with the customer to ensure a complete understanding of their new product and peace of mind
- Monitor team members for all finance and add on deals and update monthly/quarterly reports
- Problem-solving with other team members on complicated issues and problems to ensure both company and clients are satisfied in a clear and fair manner.
- Train & monitor new starts and junior level employees and carry out performance reviews with the General Manager
- Daily duties carried out around the showroom including a clean, safe and approachable environment, correct products displayed, stock of brochures, leaflets and general information is updated when required.
- General admin duties carried out within the office, calucating final invoices, taking payments & cash counting. Sorting & filing paperwork and ensuring all work complies to company standards.
- Quarterly meetings with staff engagement members & Directors to find ways to constantly improve everyday working life for over 500 employees based on suggestions and feedback and also help to come up with solutions to reduce outgoings for the company as a whole.
Parts/ Service Advisor & Administrator
Mervyn Stewart Ltd
03.2010 - 05.2013
- Carrying out prep work, creating jobcards and service sheets for all fresh jobs coming in daily
- Entering completed work and invoices onto vehicle management systems and excel spreadsheet
- Checking parts stock for all jobs coming in and entering parts upsell onto excel, checking all retail and warranty jobs are invoiced and filed away
- Carrying out service advisor duties as required, dealing with customers face to face and on the phone, explaining work carried out, agreeing prices for repairs and services
- Keeping customers updated with progress of work, invoicing work and collecting payments from customers
- Carrying out prep work for all new car stock and getting new vehicles ready for customer collection
- Agreeing work with sales managers for all used car sales.
Business Sales Advisor
Vodafone
12.2009 - 03.2010
- Dealing with enquiries from existing business customers, invoice reviews and payments, etc
- Selling of new/updated contracts, products and insurance etc
- Working in a high pace environment, answering up to 100 calls per day and resolving any issues with customers.
Education
GCSE -
Priory Integrated College
01.2003 - 12.2010
IT Certificate of Competence - Level 3 - IT
North Down Training Ltd
Newtownards, Ards and North Down 09.2009 - 09.2010
EDI Level 3 - Business Administration
North Down Training Ltd
Newtownards, Ards and North Down 09.2009 - 09.2010
Skills
- Customer Service
- Admin, invoicing & billing
- Microsoft Suite
- CRM Systems
- Financial & FCA skills
- Strong communicator
- Ability to work independently & within a team
- Organisational
- Work well under pressure
- Ability to meet & exceed KPI’s
- Interpersonal skills
- Quick learner
- Attention to detail
- Leadership Skills
- Productive
- Problem Solving
Timeline
Senior Sales Executive & Finance Representative
Donnelly Honda
06.2013 - Current
Parts/ Service Advisor & Administrator
Mervyn Stewart Ltd
03.2010 - 05.2013
Business Sales Advisor
Vodafone
12.2009 - 03.2010
IT Certificate of Competence - Level 3 - IT
North Down Training Ltd
09.2009 - 09.2010
EDI Level 3 - Business Administration
North Down Training Ltd
09.2009 - 09.2010
GCSE -
Priory Integrated College
01.2003 - 12.2010
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