Scholastica Udoh

• Facilitated seamless communication between management and staff, streamlining administrative processes and increasing internal communication efficiency by 45%, ultimately reducing project delays by 20%.
• Reconciled account balances regularly and managed petty cash reserves, ensuring precise financial documentation and reducing discrepancies by 15% through meticulous tracking and updated reporting systems.
• Streamlined office operations by implementing a new document management system, reducing retrieval time by 50%, and improving overall departmental efficiency.
• Recruited and trained support staffs, enhancing team capability and productivity.
• Efficiently manage and coordinate comprehensive travel arrangements for executives and staff, including booking air travel, securing hotel accommodations, and arranging ground transportation to ensure seamless and stress-free travel experiences.

• Directed 200+ customer complaints monthly to specialized teams via the IVR system, achieving a 30% reduction in issue resolution time and improving customer retention by 15%.
• Provide clear and accurate information about the organization's products and services through the IVR system. Address customer queries, complaints, and requests while ensuring customers receive timely and informative feedback on their inquiries.
• Documented and detailed calls and complaints using the call centre's CRM database, achieving a 98% accuracy rate in logging issues and resolutions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates, ensuring data
  integrity and reducing errors by 30%.

Oversee and coordinate projects from inception to completion, ensuring alignment with the organization's mission.

• Projects such as feeding schoolchildren, purchasing & distributing back-to-school kits, planning timelines, managing budgets, coordinating with stakeholders, and providing progress updates to senior management
• Utilize problem-solving skills to ensure successful project outcomes that support the charity's objectives.

• Created lesson plans that incorporated mandated topics and included immersive activities for student engagement.
• Established productive rapport with parents, encouraging parental involvement to boost student achievement.
• Evaluated students understanding of course material through examinations and in-depth essays.

• Plan and create daily content for the organization's social media pages and website, ensuring consistent and engaging communication with the audience
• Implement strategies that significantly increase inbound traffic to the organization's website or social media platforms, achieving up to a increase in traffic.