ServiceNow
Schekinah Katalay
Technical Project Manager
London,Ilford
Summary
Complex problem-solver with analytical and driven mindset. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems, incidents and providing change management solutions. Excels through mentoring, training and empowering team to excel in operations performance and know how for the effective project work, delivery and uncertainty.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
IT Servicenow Administration and Developer
UX experience Ltd
London
08.2022 - 02.2023
- Handled customer change requests, problems and incidents daily; communicated and solve 99% of problems with services including TV and Internet, phones on the first
- Built UI, principles and tableau, constructed information, analytics and data Modelling, security and system integration, and developed ServiceNow within the company
- Promoted works within lists and forms, led tasks, reports and knowledge management, coordinated instances, service catalogue and audited works using virtual Agent help
- Compiled, spearheaded, researched and networked on CMDB, ITIL's Service Value System, ITSM
- Automation, and Artificial Intelligence team works.
IT Finance Analyst and Digital Marketing Developer
Financial Times Ltd
London
07.2021 - 08.2022
- Collaborated with the Desk team and external stakeholders on incidents, and problems to solve IT issues involving transactions, payslips and invoiced daily
- Utilised international marketing strategy in the creation of a vision board and action plan
- Prepared and conducted tasks collaboratively as part of a geographically diverse team to deliver a presentation.
Support Technician
Ask4Support Ltd
London
06.2019 - 07.2021
- Installed, maintain and support new software applications, hardware & systems
- Software Validation & Data Integrity of software systems
- Supporting ERP implementation/operations
- Maintain and monitor Security, backups & disaster recovery policies.
IT Support Technician
Acit Solutions Ltd
London
03.2015 - 06.2019
- Provided IT installation, configuration and support services to our clients
- Maintained accurate records of outstanding, in progress and completed work
- Communicated technical advice to clients with differing IT knowledge levels
- Voluntary Work
- Conducted support for London Refugee Council; Redbridge Community; CCUK and Billy Youth Project
- Organised administration support, identified and assisted with housing inquiries, Advised homelessness and analysed benefits.
Education
Master of Science - Project Management
University of Essex
Essex, UK 09.2022 - 07.2023
Bachelor of Science - Technical Project Manager
Northeastern University London
London 02.2023 - Current
Bachelor of Arts - Business And Management
University of Essex Online
Essex, UK 09.2018 - 04.2022
High School Diploma -
Empire College London
London 07.2016 - 05.2018
Skills
- Strategic Planning
- Communication Planning
- Team Management
- Business and Technical Analysis
References
References available upon request
Additional Information
- Additional Information
Work Preference
Work Type
Full TimeInternshipContract WorkWork Location
HybridImportant To Me
Personal development programsFlexible work hoursCompany CultureCareer advancementStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of TERN in the development of S&K Mining co., ltd programme for supply of critical minerals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced department operating costs by 20% in 3 months.
- Documented and resolved demands management which led to initiation of Project parent portfolio, programs and effective operations of performance uncertainty, delivery, and efficient project work.
Affiliations
- Association of Information Technology Professionals
- Society of Human Resource Management
- Project Management Institute
- International Association of Administrative Professionals
Software
Project Libre
Mondaycom
Jira
Project Management Software
Microsoft Project
Certification
- CPM - Certified Professional Manager
- Business and Management License - Indefinite
- Project Management License - Indefinite
- Technical Project Management
Interests
Tangibles and Intangibles creation of benefits values
Increase profitability and sustainability
Effective Planning
Effective delivery
Effective stakeholders engagement and satisfactions (critical business domain)
Effective project analytics measurements data (critical business domain)
Effective leading and managing project teams (critical business domain)
Effective management of projects work (critical business domain)
Effective development approach (waterfall, agile & hybrid and life cycle (critical business domain)
Effective planning critical business domain
Management: Principle and Practices
Financial Decision Making
Project Management Techniques
Research Methods
Business and Management Research Report
International politics, football and computing
Global politics risks exposure and businesses environmental other decisions impacting economic growth, trades unions such as EU, BRICS, SADEC, Africa Union, United Nations impacting social, technology, ecology, legal and ethical dilemmas in the modern society. I love football and support Liverpool and likes exploring data analytics using SPSS, ServiceNow cloud platform, and other powerful software available in the global market of innovation.
Timeline
Bachelor of Science - Technical Project Manager
Northeastern University London
02.2023 - Current
Master of Science - Project Management
University of Essex
09.2022 - 07.2023
IT Servicenow Administration and Developer
UX experience Ltd
08.2022 - 02.2023
IT Finance Analyst and Digital Marketing Developer
Financial Times Ltd
07.2021 - 08.2022
Support Technician
Ask4Support Ltd
06.2019 - 07.2021
Bachelor of Arts - Business And Management
University of Essex Online
09.2018 - 04.2022
High School Diploma -
Empire College London
07.2016 - 05.2018
IT Support Technician
Acit Solutions Ltd
03.2015 - 06.2019
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