Summary
Overview
Work history
Education
Skills
Timeline
Generic

Scarlett Harris-Jones

Ely,Cardiff

Summary

Dynamic individual with expertise in outdoor activity organisation and training volunteers, demonstrating strong leadership and guidance skills. Proven ability to remain calm under pressure while effectively building teams and promoting loyalty schemes. Adept at customer service and communication, with a proactive attitude towards enhancing customer experiences. Committed to leveraging numeracy competence for accurate financial transactions recording and receipt printing, aiming to drive organisational success through exceptional service delivery.


A caring student offering a background in volunteer roles. Works well autonomously and collaboratively to provide support for tasks. Skilled at engaging and communicating with youth programme participants.


Overall, a motivated individual with strong work ethic and working independently.


Currently awaiting GCSE results with predicted grades of,

English Literature - A

History - B

Biology - B

Chemistry - C

Physics - B

English Lit Shakespeare - A*

English Heritage Drama - B

Religious Education - C


Provisional offer of a place at Cardiff and Vale College studying Health and Social Care (2 year duration,) GCSE results dependant. This is a full time course with an end result of three A-Level equivalent qualifications

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Volunteer youth worker

Tribal Basketball
Ely, Cardiff
09.2024 - Current

Facilitated student and parent arrivals by greeting them and processing session payments.
Utilised club i-pad for bookings, arranging block sessions that aligned with customer preferences.
Conducted thorough audits of sports equipment before and after each session.
Guided teams of minors aged three to 16 through basketball training alongside coaches.
Provided support as primary contact for inquiries from parents and students.

Education

GCSEs -

Mary Immaculate High School
Cardiff
09.2020 - 06.2025

Skills

  • Outdoor activity organisation
  • Training volunteers
  • Numeracy competence
  • Customer information collection
  • Financial transactions recording
  • Receipt printing
  • Loyalty scheme promotions
  • Patience and composure
  • Leadership and guidance
  • Calm under pressure
  • Team building
  • Public speaking
  • Proactive attitude
  • Customer service and communication
  • Customer service minded

Timeline

Volunteer youth worker

Tribal Basketball
09.2024 - Current

GCSEs -

Mary Immaculate High School
09.2020 - 06.2025
Scarlett Harris-Jones