Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Scarlett Harding Bennett

Minster

Summary

Compassionate and driven, offering strong communication and problem-solving skills, with a solid understanding of customer needs and commitment to delivering quality service. Knowledgeable about managing customer queries, resolving issues, and ensuring customer satisfaction. Ready to use and develop interpersonal, organisational, and multitasking skills in a clerical or retail role.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Phlebotomist (Promotion)

Boots UK
Canterbury
11.2024 - 05.2025
  • Conduct phlebotomy procedures, record vital signs, and log details on computer systems
  • Work independently in a fast-paced clinic environment, managing up to 20 patients per day
  • Conducted sanitisation procedures to maintain clean and safe work environment.
  • Prepared patients for procedure by explaining process thoroughly.
  • Adhered strictly to guidelines for biohazardous waste disposal, reducing risk of infection spread.

Volunteer Assistant (Part-time)

Royal British Legion
Kent
02.2024 - 11.2024
  • Contributed to the development and implementation of activities for older adults with dementia
  • Demonstrated empathy, patience, and strong communication skills in a supportive environment

Retail Assistant

Boots UK
Canterbury
06.2022 - 11.2024
  • Demonstrated adaptability and a strong work ethic, leading to promotion to Phlebotomist role
  • Handled transactions, maintaining accurate till records.
  • Provided coverage during peak times to manage customer flow effectively.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Delivered excellent customer service by answering queries and providing product information.
  • Assisted in stock replenishment to maintain store appearance.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.

Waitress

Royal British Legion
Minster
10.2021 - 06.2022
  • Managed tables, took orders, and ensured a high level of customer satisfaction
  • Developed strong communication and interpersonal skills in a fast-paced environment
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Weekend Customer Assistant

Amanda's Beauty Bug
Minster
12.2021 - 02.2022
  • Managed inventory effectively keeping track of all salon supplies and reordering when necessary.
  • Handled client bookings, resulting in an organised appointment system.
  • Upheld high level of cleanliness throughout salon ensuring optimal working conditions.
  • Carried out reception duties, contributing to a professional front-of-house impression.
  • Served refreshments to clients with upbeat customer service style.
  • Helped increase salon's efficiency by maintaining stock levels of beauty products.
  • Provided nail care services, delivering excellent results every time.

Education

GCSEs - English, Maths, Science, Child Development, Spanish, Sociology

First Aid at Work -

Boots

Fire Marshal -

Training Express

Phlebotomy Course -

Boots/NHS

Skills

  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • Organisational abilities
  • Customer service
  • Ability to manage stressful situations
  • Punctual and reliable
  • Enthusiastic learner
  • Building rapport with patients/customers
  • Health and safety consciousness
  • Compassionate care provision
  • Knowledge of phlebotomy procedures
  • Flexible

Certification

  • Full UK Driving License, 06/01/24
  • Phlebotomy Training, NHS-funded, one-day course
  • Qualsafe EFAW - Seizures

Timeline

Phlebotomist (Promotion)

Boots UK
11.2024 - 05.2025

Volunteer Assistant (Part-time)

Royal British Legion
02.2024 - 11.2024

Retail Assistant

Boots UK
06.2022 - 11.2024

Weekend Customer Assistant

Amanda's Beauty Bug
12.2021 - 02.2022

Waitress

Royal British Legion
10.2021 - 06.2022

GCSEs - English, Maths, Science, Child Development, Spanish, Sociology

First Aid at Work -

Boots

Fire Marshal -

Training Express

Phlebotomy Course -

Boots/NHS

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