Scarlett Grant
Billericay
Summary
My name is Scarlett Grant, and I am a motivated and reliable professional with a strong focus on delivering excellent customer service. I have proven ability to communicate clearly, manage client enquiries efficiently, and build positive relationships with clients by understanding their needs and providing effective solutions. I work well both independently and as part of a team, remain calm under pressure, and take pride in maintaining high standards of accuracy and professionalism. With strong organisational skills and a proactive attitude, I am well suited to a Client Assistant role and committed to contributing to a positive client experience and overall business success.
Overview
3
3
years of professional experience
Work history
Client executive assistant
One avenue group
London , London
2026.01 - Current
- Delivered high-quality customer support by responding to client enquiries via phone, email, and in-person interactions, ensuring a positive and professional experience at all touchpoints.
- Built and maintained strong client relationships by understanding individual needs and providing tailored solutions.
- Assisted in managing client accounts, bookings, and records with accuracy and attention to detail.
- Resolved customer issues efficiently, demonstrating problem-solving skills and a proactive approach to service recovery.
- Collaborated with internal teams to ensure seamless service delivery and improve overall client satisfaction.
- Handled administrative tasks such as data entry, scheduling, and reporting to support daily operations.
- Contributed to improving customer experience processes by providing feedback and identifying areas for enhancement.
Duty Manager
2025.03 - 2025.12
- I regularly cover the Duty Manager position, managing staff to ensure the best experience for customers, through effective management of the centre and associated staff.
- I am expected to manage the operation of a large leisure centre, including the management of staff in line with operational procedures, ensuring the smooth operation of the centre.
- In addition to managing staff, I am responsible for responding to customer enquiries and complaints, I ensure that all planned activities and facilities are maintained to the highest standard.
- Additionally managing emergency situations, ensuring adherence to health and safety regulations, while ensuring that the centre is a safe and secure environment for everyone, including both children and adults.
Swimming teacher
2024.04 - 2025.12
- As a swimming teacher I am responsible for instructing individuals from the ages of 4-years-old and upwards in swimming techniques, water safety, and stroke development.
- My main role is to create a safe, supportive, and engaging learning environment while delivering structured lessons that cater to each student's individual abilities and goals.
- I demonstrate the correct techniques, provide feedback, and track progress to help learners improve their confidence and skills in the water.
- I am also responsible for maintaining class discipline, ensuring the safety of all participants, and responding appropriately to emergencies.
- I am expected to adhere to child protection procedures in line with company policy and procedures.
Membership advisor
2023.08 - 2025.12
- This role entails signing up new customers and supporting them to access the many and varied health and leisure activities provided across several sites.
- I regularly exceeded sales targets and increased member engagement; by engaging with them on the phone and face to face across several sites providing advice and information about which membership package and facilities is best suited to their abilities and identified needs.
- Recognising the importance of individual needs.
- Through this process I support customers to understand the benefits of membership, what membership entails, and the varied benefits provided.
- I support customer enquiries, giving tours of the centre(s), processing new membership requests quickly and smoothly and work with existing members to retain existing memberships, through my excellent customer service, interpersonal and engagement skills.
Lifeguard
2023.08 - 2025.12
- As a qualified lifeguard I am responsible for ensuring the safety of individuals in and around aquatic environments by preventing accidents, monitoring swimmer behaviour, and responding quickly to emergencies.
- My duties include constant surveillance of the water and those using it, enforcing safety rules, and educating swimmers on safe swimming practices.
- In the event of an emergency, lifeguards are trained to perform rescues, administer first aid, CPR, and use AEDs when necessary.
- I also maintain safety equipment, document incidents, and work closely with other staff to implement emergency action plans.
- I also participate in regular and ongoing training to maintain my skill and support the maintenance of a clean, safe, and welcoming environment for all visitors to the centre.
Receptionist
2023.08 - 2025.12
- As a receptionist at the leisure centre, I am responsible for providing a welcoming and efficient front-of-house service to all visitors and members.
- My duties include greeting customers, handling membership and booking enquiries, processing payments for activities or services, and providing information about classes, facilities, and events.
- I ensure that the reception area remains clean, organised, and that it is maintained to the highest professional standard.
- I use my effective customer service skills, knowledge of the centre(s), and the ability to handle queries or complaints calmly and effectively.
Education
GCSEs -
Harris academy Rainham
Diploma - Digital publishing
Havering Sixth Form College
Skills
- Staff leadership
- Team engagement
- Customer service
- Emergency response
- Health and safety
- Membership sales
- Front desk operations
- Hospitality
- Fire safety training
- Board meeting preparation
- Event coordination
- Clear communication
- Customer relationship management
- Diary management
Additional Qualifications
- Pool plant operator qualification
- National pool lifeguard qualification
- Level 1 swimming assistant qualification
- Level 2 swimming teacher qualification
Timeline
Client executive assistant
One avenue group
2026.01 - Current
Duty Manager
2025.03 - 2025.12
Swimming teacher
2024.04 - 2025.12
Membership advisor
2023.08 - 2025.12
Lifeguard
2023.08 - 2025.12
Receptionist
2023.08 - 2025.12
GCSEs -
Harris academy Rainham
Diploma - Digital publishing
Havering Sixth Form College