Scarlett Franklin
Summary
HR Manager with hands-on generalist experience and a strong focus on employee relations. Experienced in supporting senior leaders and managers with disciplinaries, performance issues, absence and terminations, alongside day-to-day HR operations, payroll and compliance. Currently studying towards the CIPD Level 5 Associate Diploma in People Management, due to complete in August 2026.
Overview
7
7
years of professional experience
Work history
HR Manager
Above & Beyond Group Ltd
Takeley, Essex
2022.02 - 2026.02
- Lead and manage the HR function as the primary HR contact across Operations, Finance and Sales, providing pragmatic and commercially focused HR support.
- Partner with senior leaders and managers to provide trusted advice on employee relations matters, including disciplinary, performance management and absence processes.
- Lead and conduct formal employee relations processes, including disciplinary hearings, performance management meetings and terminations, ensuring fair, compliant and well-documented outcomes.
- Ensure consistent application of employment policies and procedures, maintaining compliance with employment legislation and HR best practice.
- Manage onboarding and offboarding processes, ensuring contractual compliance, accurate documentation and smooth employee transitions.
- Administer payroll and pension processes through HR systems, ensuring data accuracy, compliance and timely processing.
- Draft, issue, and maintain contracts of employment, variations and HR documentation in line with company policies and employment law.
- Maintain HR systems, annual leave and absence records, ensuring accurate employee data and GDPR compliance.
- Use HR and people data to provide insights that support senior leadership decision-making and workforce planning.
HR and Office Administrator
Above & Beyond Group Ltd
2021.09 - 2022.02
- Support HR and office administration activities, working closely with Operations and Sales teams.
- Support recruitment processes, including job advertising, CV screening, interview coordination and trial days.
- Deliver onboarding for new starters, ensuring accurate documentation.
- Calculate and support payroll and pension input, ensuring accuracy and timely submission.
- Draft contracts of employment and standard HR correspondence in line with company policies and employment law.
- Administer annual leave records and HR systems, maintaining accurate employee data.
- Support and conduct disciplinary processes across all stages, ensuring procedures are followed.
- Produce monthly HR and recruitment reports and support company-wide meetings.
Personal Assistant
Franklin Trees
Ongar, Essex
2021.06 - 2021.08
- Acted as first point of contact, handling inbound calls, emails and social media correspondence in a professional and timely manner.
- Managed diary scheduling, appointments and administrative support for senior stakeholders.
- Produced invoices and quotations, resolving client queries and ensuring accurate documentation.
- Managed company social media accounts, including daily content uploads across Facebook, Instagram and Twitter.
- Maintained company website content, uploading updates, blogs and promotional material.
Operations Analyst
GAIN Capital
London
2019.10 - 2021.06
- Managed day-to-day cash settlement and reconciliation activities across segregated and non-segregated accounts.
- Investigated and resolved cash discrepancies arising from equity and FX transactions, working with accuracy and attention to detail.
- Liaised with UK and international teams to reconcile cash movements and resolve settlement issues.
- Produced daily operational and compliance reports, including KPI reporting and control checks.
- Proactively escalated issues and referred third-party payments and receipts to compliance in line with regulatory requirements.
Business Administration Apprenticeship
Serco
London, Victoria
2019.06 - 2019.10
- Maintained and updated business databases, ensuring accurate and organised records.
- Made outbound calls to customers regarding course bookings, queries and feedback.
- Communicated with teams across different locations using Skype to support day-to-day operations.
- Supported administrative tasks to ensure work was completed accurately and within deadlines.
Education
GCSE - English Literature, English Language, Mathematics, Science, Additional Science, Business Studies, Information and Creative Technology, French, Design Technology
The John Warner School
Hoddesdon, HertfordshireA Level’s - Business Studies, Science, Travel and Tourism, Financial Studies
The John Warner School
Hoddesdon, HertfordshireSkills
- Employee relations case management (disciplinary, performance, absence and terminations)
- Providing HR advice to senior leaders and line managers
- Employment law awareness, policy interpretation and compliance
- Payroll, pensions and HR systems administration
- Contractual documentation and HR record management
- HR metrics, people reporting and data accuracy
- Stakeholder management and confidential case handling
Accomplishments
- Successfully obtained Bronze Duke of Edinburgh Award.
- Holds a full driving license.
References
References available upon request.
Timeline
HR Manager
Above & Beyond Group Ltd
2022.02 - 2026.02
HR and Office Administrator
Above & Beyond Group Ltd
2021.09 - 2022.02
Personal Assistant
Franklin Trees
2021.06 - 2021.08
Operations Analyst
GAIN Capital
2019.10 - 2021.06
Business Administration Apprenticeship
Serco
2019.06 - 2019.10
GCSE - English Literature, English Language, Mathematics, Science, Additional Science, Business Studies, Information and Creative Technology, French, Design Technology
The John Warner School
A Level’s - Business Studies, Science, Travel and Tourism, Financial Studies
The John Warner School