Scarlett Dunwoodie
Newcastle upon Tyne
Summary
International Business Management with Spanish student at Northumbria University with strong research, analytical and communication skills developed through business and marketing coursework. Experienced working in fast-paced customer environments requiring organisation, problem solving and stakeholder communication. Interested in the intersection of entertainment, media and brand partnerships, and eager to gain insight into how agencies support authors and creative talent through publishing and audience engagement.
Overview
2
2
years of professional experience
Work history
Sales & Customer Service Assistant
Fusion Lifestyle
Newcastle
2024.01 - 2026.03
- Delivered high-quality customer service in a busy leisure environment serving 100+ customers daily
- Handled memberships, bookings, and administrative tasks using internal systems
- Resolved customer issues efficiently while maintaining a positive brand experience
- Managed multiple tasks under time pressure, demonstrating strong organisation and reliability
- Key skills: stakeholder communication, problem solving, operations support
Customer Advisor
EE
Newcastle
- Assisted customers with product and service enquiries in a fast-paced retail environment
- Built strong product knowledge to recommend suitable solutions
- Consistently met performance expectations and service standards
- Key skills: communication, sales awareness, customer insight
Hospitality Assistant
The Grand Hotel
Newcastle
- Delivered attentive service in a high-pressure hospitality setting
- Worked collaboratively with teams to ensure efficient service during peak periods
- Maintained professionalism and attention to detail in customer-facing interactions
- Key skills: teamwork, organisation, time management
Education
BA (Hons) - International Business with Spanish
Northumbria University
UKSkills
- Commercial & Analytical
- Microsoft Excel
- Data interpretation
- Forecasting
- Research
- Business reporting
- Stakeholder communication
- Organisation and time management
- Problem solving in fast-paced environments
Languages
English
Native
Spanish
Upper Intermediate (B2)
Interests
- Social media content creation and digital storytelling
- Fashion and lifestyle media trends
- Interest in publishing, entertainment and creative industries
- Engagement with digital platforms including Instagram and TikTok
References
References available upon request.
Timeline
Sales & Customer Service Assistant
Fusion Lifestyle
2024.01 - 2026.03
Customer Advisor
EE
Hospitality Assistant
The Grand Hotel
BA (Hons) - International Business with Spanish
Northumbria University