Scarlett Citroen

I started at Madison Fox as an intern to gain admin skills and learn about the property industry. After my internship, the director was pleased with my progress and offered me a short term paid position. While at Madison Fox, I:



Used canvassing software to provide property market information to office managers

Updated Reapit and Expert Agent, the company’s CRM Systems

Checked sold properties using Zoopla

Created property information reports

Answered phones and addressed client queries

Archived old files

Handled general administrative tasks

Managed outstanding maintenance by following up with landlords and coordinating appointments with tenants and contractors

Maintained and updated Excel spreadsheets

Supported other team members in the company



I thoroughly enjoyed my time at Madison Fox and felt I gain a lot of knowledge on the process of letting and managing properties along with back end systems which help manage a business and generate more income.

• Assisted customers, handled stock room, prepared store for opening, assisted with visual merchandising and dressed the Manikins.
• Maintained knowledge of products and features to provide recommendations to customers.
• Updated product labelling and pricing to reflect discounts and offers.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

I worked during the pandemic to gain useful experience in number of departments which included administration, front of house/Receptionist, graphic design department, Assisting Finance.
I found the experience useful to learn skills in a working environment, though at times it was challenging due to the pandemic.