- Fitness and gym training
- Travel and tourism
- Social media and content creation
- Cooking
- Learning Spanish
- Personal Development
Scarlet Goodwin
Cannock,Staffordshire
Summary
Organised and customer-focused Travel Administrator with experience coordinating travel documentation, bookings, rooming lists, customer communications and social media within a busy tour operator. Confident managing deadlines, high-volume enquiries and supporting smooth day-to-day operations. Brings additional customer service and front-of-house experience, with a strong focus on accuracy, professionalism and delivering a positive customer experience.
Overview
4
4
years of professional experience
Work History
Travel Administrator
Parrys International
Great Wryley
05.2024 - Current
- Organise travel documentation and operational paperwork: attestations, waybills, pick-up points and return drops, to support smooth tour operations.
- Manage rooming lists for UK and continental hotels, working accurately to deadlines and communicating daily with a large volume of hotels.
- Assisted with reservations during peak times by taking bookings, managing balances, and responding to customer inquiries.
- Create and send out Optional Excursion surveys to passengers by email to support the pre-booking of guides, tours and other arrangements.
- Create and send out Feedback Forms to look at positives and negatives from passengers that had travelled with us.
- Upload and schedule daily Facebook content and deal with customer comments to support tour promotion and engagement.
- Maintained vehicle paperwork and mileage records by filing and reorganising every few months.
Front of House
Marstons
Cannock
03.2023 - 05.2024
- Supported front of house staff in welcoming guests and guiding them to tables, creating a positive first impression.
- Handled phone calls and front of house emails, effectively managing bookings, general enquiries, and availability to enhance guest experience.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Oversaw stock levels of front of house supplies, placing timely orders to ensure availability during peak service hours.
Receptionist
TNA Electrical
Cannock
08.2022 - 09.2022
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Performed routine administrative duties in office to assist staff operations.
Education
Travel and Tourism
Stafford College
01-2024
Skills
- Travel documentation
- Tour operation support
- Microsoft Office
- Booking software
- Social media management
- Customer service
- Deadline management
Interests
Timeline
Travel Administrator
Parrys International
05.2024 - Current
Front of House
Marstons
03.2023 - 05.2024
Receptionist
TNA Electrical
08.2022 - 09.2022
Travel and Tourism
Stafford College