Scarlet Beresford-Moore

In May of 2022, I began writing a series of stories for my Facebook page and it soon became evident that a novel was taking shape. Once I'd completed the series, I put it all together and decided to try my luck at becoming published. In February 2023, I signed a publishing contract and in November 2024, my first novel was published.

• Triaged incoming case reports & liaised directly with Social Workers in priority instances
• Updated company databases by inputting new referee contact information and referer details
• Handled sensitive information discreetly maintaining high levels of confidentiality at all times
• Transcribed or scanned data to create new files
• Handled incoming calls for staff, answering questions, directing calls and documenting messages

• Managed client accounts to ensure timely payments.
• Verified invoices against purchase orders to support smooth execution of month-end processes.
• Provided administrative support to the finance team for seamless operations.
• Uploaded invoices using Great Plains Dynamics after verifying data.
• Produced accurate general ledger entries with Great Plains Dynamics.
• Monitored accounts receivable statuses, keeping financial records up-to-date.
• Liaised with clients regarding overdue payments, facilitated swift resolution of issues.

• Organised lettings documentation for easy access and retrieval.
• Prepared tenant contracts and renewal documents, ensuring legal compliance.
• Handled sensitive information confidentially; instilled trust amongst clients.
• Streamlined administrative processes and improved efficiency by implementing organisational systems.
• Obtained and maintained accurate financial records.

• Mobile PT, offering tailored, in-home, female specific fitness and fat loss programs, involving exercise routines and correct nutrition

• Managed daily cash, credit and debit card transactions with accuracy.
• Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
• Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
• Conducted inventory checks to ensure stock levels were maintained.
• Carried out various counter duties for customers with friendly professionalism

• Managed school office operations, ensuring smooth running of daily activities.
• Issued invoices, managed AR/AP and Payroll and monitored school budget.
• Managed and maintained school accounts, collecting 100% of annual fees with zero error.
• Provided school-wide administrative support in team of nine.
• Maintained up-to-date student records, adhering to confidentiality protocols.
• Prevented unauthorised school access by screening visitors, ascertaining their reason for visit and directing them to appropriate person.
• Oversaw procurement of supplies-controlled cost without compromising on quality or quantity required.
• Identified maintenance and repair issues and coordinated service to maintain school grounds and equipment.