Sayyam Hussain
Batley
Summary
I am a knowledgeable about maintaining safety and security in various environments. Strong communication and observational skills, with calm and composed demeanour during emergencies. Ready to use and develop attention to detail, problem-solving, and interpersonal skills in multiple job roles. Reliable professional with proactive approach to pest control. Demonstrating strong problem-solving abilities and excellent customer service skills. Dedicated to maintaining safe environments for clients.
Overview
2027
2027
years of professional experience
Work history
Customer service (charity worker)
SKT WELFARE
- Customer service: Communication Skills: Excellent verbal and written communication skills, with the ability to engage and empathize with diverse individuals.
- Customer Focus: Strong commitment to providing exceptional service and support to donors, volunteers, and beneficiaries, ensuring a positive experience.
- Problem-Solving Abilities: Ability to handle inquiries and resolve issues efficiently, demonstrating patience and understanding.
- Team Player: Willingness to collaborate with team members and contribute to a positive working environment.
- Organizational Skills: Strong multitasking abilities, with attention to detail and the capacity to manage time effectively.
- Technical Proficiency: Familiarity with call Centre software and basic computer applications; ability to learn new systems quickly.
- Passion for the Cause: A genuine interest in the charity's mission and values, with a desire to make a difference in the community.
Customer service (billing department)
Vodafone
2022.01 - 2022.08
- Customer service: review customers latest bill explaining what bill has been applied and why. Ensuring a thorough explanation was given. Giving a good understanding to why and what was given.
- Customer communication: act as primary point of contact for customers who needed an explanation on their latest bill addressing every question asked.
- Inspection: inspecting every aspect of the customer's account to why the bill was applied.
- Resolution: providing a satisfactory explanation and confirming the customer has all queries answered.
- Worked flexible hours, covering nights, weekends and bank holidays and consistently arrived at work on time and ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions as well delivering exceptional customer service by proactively listening to concerns and answering questions.
Claims handler
Evri
2022.09 - 2023.06
- Claims Processing: Review and assess claims submitted by customers, ensuring all necessary documentation is collected and validated.
- Customer Communication: Act as the primary point of contact for customers, providing updates on the status of their claims and addressing any queries or concerns.
- Investigation: Conduct thorough investigations into claims, collaborating with internal teams and external partners as needed to gather relevant information.
- Resolution Management: Determine the outcome of claims based on company policies and guidelines and ensure timely communication of decisions to customers.
- Data Entry & Record Keeping: Accurately input claim details into the system and maintain organized records for future reference and reporting.
- Quality Assurance: Ensure compliance with internal procedures and industry regulations, contributing to continuous improvement efforts.
Security officer
FRANCIS CHIGEZU CHINEMELU
Leeds
2024.11 - Current
- I was responsible for maintaining a secure environment by conducting thorough patrols, monitoring surveillance systems, and responding to alarms or security breaches.
- I ensured safety of both employees and visitors by checking identification, managing access control points, and addressing any security concerns in professional and calm manner. I performed routine checks of security systems and physical infrastructure, maintained logs of daily activities, and ensured compliance with safety protocols.
- Interacting with visitors, staff, and contractors, verifying credentials and providing assistance when needed as well as using initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Applying outstanding communication and interpersonal skills when interacting with staff and visitors. My attention to detail and proactive approach contributed to noticeable decrease in security-related incidents.
Education
A-Levels - public services
Dewsbury College
09/2021 - 06/2022
GCSEs - GSCE maths and English
Batley Grammar
Batley 05/2021 - 06/2021
Skills
- Project Management: Strong organizational abilities, adept at managing multiple projects, timelines, and stakeholders to ensure successful outcomes
- Communication: Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively to diverse audiences
- Problem-Solving: Resourceful in identifying issues and implementing innovative solutions, particularly in administrative and claims handling contexts
- Collaboration: Experience working in cross-functional teams, fostering a collaborative environment to achieve shared goals
- Attention to Detail: Meticulous in maintaining accuracy and quality in both administrative tasks and creative projects
- Adaptability: Flexible and open to new ideas, with a proven ability to thrive in fast-paced and evolving environments
Languages
English
Proficient (C2)
Gujarati
Proficient (C2)
Urdu
Proficient (C2)
Punjabi
Proficient (C2)
References
References available upon request.
Timeline
Security officer
FRANCIS CHIGEZU CHINEMELU
2024.11 - Current
Claims handler
Evri
2022.09 - 2023.06
Customer service (billing department)
Vodafone
2022.01 - 2022.08
A-Levels - public services
Dewsbury College
09/2021 - 06/2022
GCSEs - GSCE maths and English
Batley Grammar
05/2021 - 06/2021
Customer service (charity worker)
SKT WELFARE