Saynab Hassan

• Onboarded and supported early-stage users throughout the beta phase, ensuring a smooth and positive customer

experience.

• Resolved customer issues and escalated technical concerns to appropriate teams.

• Collected and communicated customer feedback, feature requests, and usability concerns to internal teams to

support product improvements.

• Acted as the voice of the customer by proactively identifying pain points and contributing ideas for product and service enhancements.

• Collaborated closely with cross-functional teams to improve customer experience and enhance user engagement

and retention.

• Acted as the voice of the customer by proactively identifying pain points and contributing ideas for product and

service enhancements.

• Managed customer communications professionally and promptly in fast-paced start-up environment.

• Adapted quickly to evolving workflows, product updates, and operational priorities during the beta launch phase.

• Delivered personalised shopping advice based on customer needs, enhancing overall shopping experience.
• Enhanced sales through tailored customer engagement techniques through suggestive selling techniques.
• Resolved customer complaints professionally, ensuring satisfaction and loyalty.
• Maintained brand reputation by adhering to company policies during customer interactions.