Sayeda Ahmed
Forest Gate
Summary
A highly enthusiastic Customer Service individual with years of experience in admin duties, retails, sales and the delivery of customer service in different settings. Able to multitask between roles demanded by the business to achieve desired success rates and gain customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
London
03.2022 - Current
- Customer Service: Providing excellent customer service by greeting customers, taking orders accurately, and handling transactions efficiently.
- Teamwork: Collaborating with other crew members and managers to ensure efficient operation and a positive work environment.
- Stocking Supplies: Restocking food, condiments, and supplies as needed to ensure smooth operation during busy periods.
- Handling Customer Concerns: Addressing customer concerns and complaints promptly and professionally, seeking assistance from managers when necessary.
- Food Preparation: Preparing menu items according to McDonald's standards, which may include assembling burgers, sandwiches, salads, and other menu items.
- Cleaning and Sanitizing: Maintaining cleanliness and sanitation standards in the restaurant, including cleaning kitchen equipment, workstations, dining areas, and restrooms.
Administrative & Customer Service Officer
Aarong
Dhaka , Bangladesh
01.2022 - 02.2022
- Working with the Managing Director to determine short and long-term goals of the organization. This includes handling paperwork and documentation, managing budgets, finances, purchase and inventory.
- Implementing marketing strategies and promotions to attract customers to the store. Developing advertising campaigns, organizing promotional events.
- Responsible for managing a team of customer service representatives, providing leadership, guidance, and support to ensure they provide high quality service to customers.
- Setting sales targets and strategies to achieve those targets by developing sales plans, monitoring sales performance, and making adjustments to the sales strategy as needed.
- Managing communication and feedback channels, responding to inquiries and concerns to build positive relationships among stakeholders.
Education
MSC (International Business Management)
Cardiff Metropolitan University
United Kingdom01-2022
BBA (Bachelor of Business Administration)
National University of Bangladesh
Sylhet ,Bangladesh09-2016
Skills
- Time management
- Communication skills
- Organisation
- Microsoft 365
- Negotiation
- Administrative Skills
- Team work
- Problem Solving
- Multitasking
- Planning
- Attention to details
- customer Service
- Adaptibility
- Dependability
- Ability to work under Pressure
Languages
English
Proficient (C2)
C2
Bengali
Native
Native
Timeline
Crew Member
McDonald's
03.2022 - Current
Administrative & Customer Service Officer
Aarong
01.2022 - 02.2022
MSC (International Business Management)
Cardiff Metropolitan University
BBA (Bachelor of Business Administration)
National University of Bangladesh
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