Sayed Sadiq

An experienced, skilled and detail-oriented Security Operation Center (SOC) Senior Cyber Security Engineer with approximately 12-year history of managing security of client infrastructure looking for an opportunity to expand my professional skillset and help Company grow. Adept at identifying security risks. Proven to maintain efficiency in high-stress situations.

In addition to the above, I am also a single PoC Technical Project Manager advising clients on how to best protect their networks against bad actors who disrupt business operations. A very professional team member who educates & coaches colleagues on best practices and network safety protocols.

Talent Management and Development

• Ensure completion of required trainings, courses and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
• Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the promised Priorities.
• Keep current with updated information relevant to the role to ensure standard performance level is achieved.
• Contribute to knowledge dissemination/sharing to build internal capabilities to the team and maximize their effective performance.

Personal Information

• D.O.B: Feb 26th 1989
• Marital Status: Married
• Nationality: Indian

CCNA - Cisco Certified Network Associate

1. Client & Stakeholder Management

• Successfully managed service delivery for high-value clients, ensuring SLA adherence and achieving 100% customer satisfaction scores.
• Built and maintained strong client relationships, resulting in contract renewals or upsells worth £1.5 million.

2. Operational Excellence

• Led cross-functional teams across multiple time zones, streamlining workflows and reducing incident resolution time.
• Introduced process improvements that increased service efficiency.

3. Risk & Issue Management

• Proactively identified and mitigated service risks, preventing major outages and ensuring business continuity.
• Implemented robust escalation processes, improving issue resolution speed.

4. Delivery Leadership & Transformation

• Spearheaded a service migration/adaptive transformation project that improved system stability and reduced downtime.
• Led onboarding and training for new team members to align with client delivery requirements.

5. Metrics & Reporting

• Established performance dashboards to track KPIs in real-time, enabling data-driven decision-making and improving SLA compliance.
• Delivered accurate and timely reports for stakeholders, improving transparency and trust.

6. Recognition & Results

• Consistently exceeded performance targets, earning recognition/awards for service excellence.
• Received positive client feedback for handling critical incidents with professionalism and efficiency.