Sayed Rahman
Dagenham
Summary
Dedicated and reliable professional with experience in customer service, administration, and support roles within fast paced, high responsibility environments. Proven ability to stay calm under pressure, communicate effectively, and follow strict procedures accurately. Skilled at building positive relationships with customers and colleagues alike, with a strong focus on safety, attention to detail, and problem solving. Highly motivated to develop a career in the rail industry and committed to completing rigorous training to become a competent and dependable Train Driver. Brings adaptability, teamwork, and a strong work ethic to every role.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Universal Credit Work Coach
Department for Work and Pensions
Ilford
12.2024 - 06.2025
- Provided tailored advice and employment support to Universal Credit claimants, helping them overcome barriers to work and move towards sustained employment.
- Conducted regular face-to-face and virtual appointments to assess individual needs, develop action plans, and track progress.
- Worked closely with employers, training providers, and partner organisations to identify suitable vacancies, training opportunities, and support services.
- Demonstrated strong communication, organisational, and problem solving skills in a fast paced, target driven environment.
- Managed and maintained varied caseloads, achieving personal performance targets.
Customer Connect Advisor
Financial Ombudsman Service
Canary Wharf
07.2024 - 12.2024
- Handling first contact written communication - registering new complaints from different written channels and update records on a range of systems, following a range of established processes carefully and ensuring complete accuracy when inputting information.
- Dealing with sensitive customer information.
- Practical knowledge of GDPR.
- Empathetic, ability to converse with vulnerable and distressed customers.
- Flexible and willing to adapt, able to show the potential to quickly grasp a range of processes and procedures.
- Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
Customer Service Advisor
Argos
Old Street
10.2022 - 06.2024
- Worked collaboratively with colleagues to exceed KPI targets and deliver excellent service.
- Ensuring risk and compliance policies are met, implementing store protocol and training new staff on store policies.
- Identifying customers who are in vulnerable situations and tailoring support to meet their needs.
- Being the first point of contact for customer complaints, ensuring that they are treated fairly and providing the right resolution for them.
- Leading my own personal development and training through regular reviews of performance against business objectives.
Internship
City Realtor
Cannon Street
09.2023 - 11.2023
- Assisting and working closely with the marketing team to create brand awareness and exposure.
- Managing the company's social media platforms daily whilst uploading and editing videos.
- Developed comprehensive marketing plans for newly listed properties, generating quick interest from prospective buyers.
- Improved client trust by effectively communicating property details.
Stock Inventory Manager
Argos
Beckton
11.2021 - 03.2022
- Maintained adherence to health and safety regulations, promoting a safe work environment.
- Coordinated with sales team to forecast demand and maintain optimal stock levels.
- Managed disposal of obsolete or damaged goods, ensuring proper waste management practices were followed.
- Inputted data and evaluated trends to recognise stock management improvement opportunities.
- Conducted evaluations to verify staff progress and performance.
Education
GCSEs -
Sydney Russell School
Dagenham 09.2015 - 07.2020
Skills
- Vigilance maintenance
- Situational awareness
- Punctuality commitment
- Teamwork
- Communication
- Analytical Thinking
- Fast paced Work
- Efficient coordination
- Problem Solving
Affiliations
- Team Sports - Football
- Travelling
- Socialising with friends
Languages
English
Native
Arabic
Intermediate
Bengali
Advanced
References
References available upon request.
Timeline
Universal Credit Work Coach
Department for Work and Pensions
12.2024 - 06.2025
Customer Connect Advisor
Financial Ombudsman Service
07.2024 - 12.2024
Internship
City Realtor
09.2023 - 11.2023
Customer Service Advisor
Argos
10.2022 - 06.2024
Stock Inventory Manager
Argos
11.2021 - 03.2022
GCSEs -
Sydney Russell School
09.2015 - 07.2020
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