Sayanth Prakash
cardiff,Cardiff
Summary
Hospitality professional with proven expertise in coordinating operations and delivering exceptional customer service. Enhanced customer satisfaction through strategic communication, multitasking, and up-selling techniques, consistently maintaining high cleanliness standards. Recognized for a positive attitude and dedication to productivity in dynamic team settings
Overview
2025
2025
years of professional experience
Work history
BELLBOY
COURTYARD BY MARRIOTT
KOCHI, KERALA
- Demonstrated punctuality and reliability whilst carrying out assigned duties round-the-clock.
- Carried out minor maintenance tasks, ensuring uninterrupted comfort for guests staying at the hotel.
- Conducted room checks before arrivals for guaranteed cleanliness and functioning amenities.
- Provided assistance to elderly or disabled guests, promoting inclusivity within the establishment.
- Exhibited strong knowledge of emergency procedures to safeguard guest safety in crisis situations.
- Kept accurate records of delivered items, avoiding any confusion or misplacement.
- Ensured optimal customer service with courteous behaviour towards every hotel visitor.
- Coordinated efficiently with other departments to meet special requests from guests.
- Maintained spotless lobby area, creating a positive first impression for guests.
- Enhanced guest satisfaction by promptly handling luggage during check-ins and check-outs.
- Helped maintain safety within the premises by reporting any suspicious activities immediately.
- Showcased multitasking abilities whilst managing several tasks simultaneously during peak hours.
- Demonstrated excellent problem-solving skills whilst addressing guest complaints or issues swiftly.
FOOD AND BEVERAGE ASSISTANT
COURTYARD BY MARRIOTT
KOCHI, KERALA
2024.06 - 2024.12
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Promoted daily specials leading to increased sales.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Adapted quickly to changing schedules ensuring consistent performance.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Assisted in inventory management for efficient stock control.
- Provided detailed menu information to customers, facilitating informed choice making.
Housekeeping attendant
Courtyard by Marriott
KOCHI, KERALA
2023.12 - 2024.05
- Restocked essential supplies timely to avoid guest inconvenience.
- Improved room appeal through strategic arrangement of furnishings and decoratives.
- Reported any maintenance issues immediately, preventing further damage or discomfort.
- Adhered strictly to safety guidelines whilst using cleaning tools and equipment.
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Delivered superior service by responding promptly to guest requests.
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Contributed to team effort by helping colleagues during peak hours.
- Promoted a clean environment with daily vacuuming of all rooms.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Ensured safety measures whilst handling hazardous cleaning chemicals.
Education
Bachelor of Science - Hotel management
Chennais Amirta international institute of hotel management
India 2021.05 - 2024.04
Master of Business Administration - Human Resource
Cardiff Metropolitan University
Cardiff 2025.05 -
Skills
- Efficient coordination
- Up-Selling strategies
- Patience and tolerance
- Beverage mixing
- Workplace cleanliness
- Communicating with kitchen staff
- Waiter call systems
- Handling difficult customers
- Basic mixology
- Dining area organisation
- Restaurant protocol familiarity
- Multitasking efficiency
- Special events coordination
- Customer Service
- Customer relations
Affiliations
- Travelling and making connections
Languages
English
Advanced
French
Beginner
Timeline
Master of Business Administration - Human Resource
Cardiff Metropolitan University
2025.05 -
FOOD AND BEVERAGE ASSISTANT
COURTYARD BY MARRIOTT
2024.06 - 2024.12
Housekeeping attendant
Courtyard by Marriott
2023.12 - 2024.05
Bachelor of Science - Hotel management
Chennais Amirta international institute of hotel management
2021.05 - 2024.04
BELLBOY
COURTYARD BY MARRIOTT