Summary
Overview
Work History
Education
Skills
Hobbies and Interests
It Skills
Certification
References
Languages
Timeline
Generic

Sawankumar Bipinbhai Patel

Leicester,WAR

Summary

Dynamic Restaurant Manager with a proven track record at WHAT A SHOT LEICESTER LTD., excelling in team management and cost control. Achieved a 40% increase in repeat customers through innovative programs while reducing labor costs by 12%. Renowned for exceptional customer service and staff training, driving award-winning service standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Manager

WHAT A SHOT LEICESTER LTD.
12.2023 - Current
  • Created weekly staff schedules for over 15 team members, optimizing peak hour coverage and reducing labor costs by 12%.
  • Conducted monthly one-on-one meetings to boost team morale, resulting in 30% lower turnover than industry average.
  • Managed inventory processes end-to-end, achieving 18% waste reduction through regular stock counts.
  • Negotiated with five key suppliers to lower ingredient costs by 10% while maintaining quality standards.
  • Launched Regulars Rewards program, increasing repeat customer visits by 40% within six months.
  • Trained staff in personalized service techniques, elevating Google Reviews rating to 4.9 stars.
  • Achieved Curry Award (2024) for maintaining customer satisfaction scores at 92%.
  • Supervised team to enhance performance through training and support.

Waiter

WHAT A SHOT LEICESTER LTD.
11.2022 - 12.2023
  • Provided attentive service in high-energy venue with over 100 covers, mastering menu of 50 dishes.
  • Managed orders through POS system, ensuring timely food delivery during peak sports events.
  • Contributed to award-winning service standards, securing back-to-back Curry Awards (2023-2024).
  • Achieved perfect 4.5/5 customer feedback score on 90% of shifts.

Store Assistant

Maxi’n Chicken - Takeaway Shop
04.2022 - 11.2022
  • Provided fast, friendly customer service, processed orders (EPOS), and resolved issues.
  • Assisted in food preparation, maintained hygiene standards, and kept displays stocked.
  • Worked in a high-volume team to minimize wait times, and support inventory checks.

Sports Manager

Sports Authority of Gujarat, India
06.2019 - 03.2022
  • Company Overview: Managed sports operations for athletes and students under a government-funded or institutional sports program (DLSS), ensuring compliance with policies and maximizing athlete development.
  • Oversaw annual sports budgets, allocating funds for equipment, travel, and tournament expenditures, while maintaining cost efficiency.
  • Coordinated government benefits (scholarships, stipends), and student accommodations for out-of-state athletes.
  • Designed training sessions and monitored performance data (fitness metrics, competition results) to tailor development plans.
  • Reduced annual tournament expenses by 30% through vendor negotiations, and streamlined logistics.

Education

Master`s degree - Business and Management

Buckinghamshire New University
High wycombe,London
01.2023

Bachelor`s degree - Chemical

Pacific School of Engineering
Gujarat,India
01.2017

Skills

  • Team management
  • Inventory control
  • Cost management
  • Staff training and development
  • Customer service excellence
  • Event planning
  • Sales forecasting
  • Supplier negotiation
  • Menu design
  • Conflict resolution strategies
  • Budget oversight
  • Time optimization
  • Complaint handling

Hobbies and Interests

  • Gym & Fitness – Passionate about health and discipline, which translates to stamina for long shifts and team motivation.
  • Travelling – Exploring global cuisines inspires menu innovation and cultural awareness in customer service.
  • Comedy Shows – Sharpened ability to read crowds and create a lively atmosphere—key for hospitality.

It Skills

  • EPOS Systems (Micros, Lightspeed)
  • P&L & Cost Control
  • Food Safety (HACCP Level 3)
  • Inventory Management (ChefTec)
  • Staff Scheduling & Rota Optimization
  • CRM & Customer Loyalty Programs

Certification

  • Fitness trainer
  • Supplement specialist
  • Nutrition specialist
  • Food and Hygeine
  • Fire ans safety
  • First aid training

References

Kavita Patel, Managing Director at WHAT A SHOT LEICESTER LTD.

Languages

English
Beginner
A1
Hindi
Beginner
A1

Timeline

Restaurant Manager

WHAT A SHOT LEICESTER LTD.
12.2023 - Current

Waiter

WHAT A SHOT LEICESTER LTD.
11.2022 - 12.2023

Store Assistant

Maxi’n Chicken - Takeaway Shop
04.2022 - 11.2022

Sports Manager

Sports Authority of Gujarat, India
06.2019 - 03.2022

Master`s degree - Business and Management

Buckinghamshire New University

Bachelor`s degree - Chemical

Pacific School of Engineering

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Sawankumar Bipinbhai Patel