Savvy Chadha
Barking,Essex
Summary
Experienced account manager with a strong operational background, bringing over 5 years of success in delivering high impact solutions and driving client satisfaction. With a proven ability to manager key-accounts, streamline operations, and lead cross-functional teams, I thrive in fast paced, high-pressure environments. Eager to apply my expertise in account management and operational efficiency to a dynamic role in Dubai, where I can contribute to the growth of a forward-thinking company. My proactive approach, strong communication skills and commitment to excellence make me a valuable asset to any team. Committed to leveraging these competencies to drive successful outcomes in future projects.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Key Account Manager
LKQ UK & Ireland
London
01.2025 - Current
- Conducted regular business reviews, identified areas for improvement.
- Translated customer feedback into actionable insights that resulted in 17% growth.
- Identified opportunities for cross-selling, created additional revenue streams.
- Collaborated on marketing initiatives aimed at promoting brand awareness i.e. braking campaigns.
- Rewarded for being in the TOP three of LKQ national sales.
- Worked closely with sales team, ensured achievement of set targets.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Oversaw event management duties, delivering memorable experiences for attendees.
- Collaborated closely with finance team to align pricing strategies and invoicing methods.
Operations Manager
LKQ UK & Ireland
Barking
03.2024 - 01.2025
- Lead and managing a team of 30 in completing day to day tasks in their relevant departments fostering a collaborative work environment
- Managing a fleet of an additional 15 drivers in ensuring they are hitting KPI's
- Analysing profit and loss reports on a weekly basis to ensure branch's remain in line with targets
- Develop and manage budgets, ensuring cost control and resource allocation was being met
- Regulating performance metrics and establishing KPI's to assess operational performance
- I would oversee supply chain operations, including procurement, inventory management and logistics
- Implement and maintain quality control measures to ensure product/service excellence
- Plan and execute operational projects, ensuring they meet timelines and objectives
- Trained and developed and areas that required programs to enhance their skills and performance
- Collaborated with senior management to develop and implement process and operational strategies
- Created regular reports on performance for senior management
- Build and maintain strong lasting relations with key clients and understanding and meeting their needs whilst maintaining business objective to offer tailored solutions
- Drive sales growth with key accounts by identifying opportunities to expand the relation through cross selling and upselling
- Negotiate contracts, pricing and terms of service to ensure profitability
Commercial Director
Fonedirect Ltd
London
10.2021 - 03.2024
- Running a team of 11 to meet supply and demand of customers on a global scale
- Liaising with suppliers in China, India and Dubai
- Scheduling the day of my team around London to meet with clientele enabling repeat purchases
- Creating shift rotas and tracking hours of employees
- Conduct annual employee performance reviews
- Designed a modern and easy to use inventory system to account for all stock
- Review final invoices and delegate follow ups for outstanding balances
- Correctly completely declaration forms to successfully import & export goods
- Evaluate quarterly sales, profits and returns
- Building long-lasting rapport with vendors and consumers
- Managed product launches with successful marketing campaigns.
- Championed customer service improvements, raising satisfaction levels.
Account Manager
Fonedirect Ltd
London
10.2020 - 10.2021
- Regular meets with clients to review performance and prepare reports for senior management on account status, revenue growth and emerging issues
- Point of contact for any issues or concerns that arise and take steps to quickly resolve them, ensuring client expectation is always met
- Managed business relationships to ensure loyalty and long-term commitment.
- Established strong rapport with clients through regular communication.
- Analysed sales data for identifying opportunities for growth.
- Worked closely with product development teams for customising offerings according to client needs.
- Created and followed up on invoices for my allocated accounts.
Receptionist
The Medical Chambers Kensington
London
07.2019 - 09.2020
- Greet visitors and patients
- Hold extensive knowledge of policies to deliver correct information
- Perform inductions to long-term patients of fire exits and first aid treatment
- Provide accurate details and information between medical staff, liaise with other medical institutions in the local area
Sales Supervisor
JD
London
09.2016 - 08.2017
- Supported multiple branches across the district
- Maintained high levels of shop floor standards
- Monitored daily sales operations, served informational and procedural resources to the team
- Supervised certain departments whilst managing 3 people, achieving high productivity targets and delivering outstanding customer service
Sales Assistant
Next PLC
London
06.2015 - 08.2016
- Maintained shop floor
- Provided a good level of customer service
- Aided customers in finding desired goods
Education
Bachelor's Degree with Honours - LLB Law
City University of London
09.2016 - 05.2019
Skills
Computer literacy - Microsoft software (Excel)
Problem Solving & adaptability
Project Management & research
People Management & communication
Time Management & organisation
Multitasking
Market analysis
Timeline
Key Account Manager
LKQ UK & Ireland
01.2025 - Current
Operations Manager
LKQ UK & Ireland
03.2024 - 01.2025
Commercial Director
Fonedirect Ltd
10.2021 - 03.2024
Account Manager
Fonedirect Ltd
10.2020 - 10.2021
Receptionist
The Medical Chambers Kensington
07.2019 - 09.2020
Sales Supervisor
JD
09.2016 - 08.2017
Bachelor's Degree with Honours - LLB Law
City University of London
09.2016 - 05.2019
Sales Assistant
Next PLC
06.2015 - 08.2016
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