Pallavaraja Ilangovan
Harrow,United Kingdom
Summary
Energetic and customer-focused professional 3 years of expereince in dynamic, fast-paced retail environments. Committed to delivering quality, personalised customer service and achieving excellent sales figures. Effective communicator with the ability to built positive relationships with a diverse range of clientele. Seeking to use proven upselling and cross-selling techniques at tesco to increase store profit customer loyalty.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Duty Manager
Tesco PLC
London, England
05.2022 - 03.2025
- Supported the store manager in daily operations, contributing to a 5% improvement in annual gross margin.
- Develop and post schedules for multiple shifts.
- Played a key role in training 10+ new hires, ensuring rapid acclimation to company standards and practices.
- Managed inventory control processes, reducing stock loss by 21% through meticulous audits and stock rotation.
- Asked to serve as a Acting Manager at several occasion.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Warehouse Manager
ADLB Solutions
Cochin, India
12.2018 - 11.2021
- Improved warehouse efficiency by 25% through process improvement initiative's and team training.
- Implemented a new inventory management system that reduced inventory discrepancies by 50%.
- Reduced overall operating costs by 18% through improved logistics management.
- Achieved 99.8% on-time delivery of all customer orders each year.
- Reduced sucessfully managed a team of 30 warehouse workers resulting in a 20% increase in productivity and a decrease in abseenteeism by 15%.
System Support Engineer
Entrust Techno services Pvt Ltd
Trichy, India
06.2016 - 06.2018
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test, and maintain operating systems, application software and system management tools.
- Maintain security, backup, and redundancy strategies.
- Diagnose and troubleshoot technical issues, Including account setup and network configuration.
- Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue.
- Maintain jovial relationships with clients.
Education
Bachelor of Engineering - Computer Science
M A M College of Engineering and Technology
Trichy, Tamilnadu 08.2011 - 04.2014
Skills
- Cost-effective budget control
- KPI Management
- Sales Transactions Management
- Team Development Strategies
- Store Management
- Shift Scheduling
- POS Systems
- Staff supervision
- Concise Time Mangement
- Inventory Control
Timeline
Duty Manager
Tesco PLC
05.2022 - 03.2025
Warehouse Manager
ADLB Solutions
12.2018 - 11.2021
System Support Engineer
Entrust Techno services Pvt Ltd
06.2016 - 06.2018
Bachelor of Engineering - Computer Science
M A M College of Engineering and Technology
08.2011 - 04.2014
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