Savannah Barnes
Bath
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Motivated individual eager to contribute value in administration and guest support services. Personable and tactful communicator with astute problem-solving skills.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Spa Concierge
The Gainsborough Hotel
Bath, Bath and North East Somerset
2022.11 - Current
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Generated Key Performance Indicator reporting to drive better performance.
- Developed appropriate resources to meet needs of diverse audiences.
- Designed digital and print materials to engage audiences.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Fulfilled managerial duties as required and trained new hires in organisational procedures.
Sales Assistant
Portman Boutique
Bath
2022.04 - 2022.11
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Waitress
Hall and Woodhouse
Bath, Bath and North East Somerset
2021.05 - 2022.04
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Children's Party Entertainer
ZL Dance Company
Bath, Bath and North East Somerset
2018.06 - 2018.10
- Developed fun, engaging learning experiences for children of varying ages.
- Adapted performance styles to align with various themes, maintaining flexibility and versatility.
- Built positive rapport with children and parents to enhance overall entertainment experience.
- Developed engaging, stimulating activity programmes, following parent guidelines to meet development goals.
- Prepared relevant props and costumes ahead of performances.
Education
NVQ Level 3 - Travel, Tourism & Business
Bath College
Bath 2019.09 - 2021.06
Skills
- Reporting capabilities
- Time management
- Training and mentoring
- Sales leadership
- Brand success
- Appointments management
- Safety management
- Marketing
Languages
English
Native
Timeline
Spa Concierge
The Gainsborough Hotel
2022.11 - Current
Sales Assistant
Portman Boutique
2022.04 - 2022.11
Waitress
Hall and Woodhouse
2021.05 - 2022.04
NVQ Level 3 - Travel, Tourism & Business
Bath College
2019.09 - 2021.06
Children's Party Entertainer
ZL Dance Company
2018.06 - 2018.10