Savanna Hosien
Sittingbourne,Kent
Summary
Enthusiastic and customer-focused individual with a passion for cars and a natural ability to make people feel welcome. I am highly organised, attentive to detail, and motivated to provide exceptional customer service. Seeking a receptionist role to bring my interpersonal skills and interest in the automotive industry to Stratstone's dynamic and inclusive environment.
Overview
2025
2025
years of professional experience
Work history
Admin assistance
House of Parliament
- Kept adequate office supplies on hand to support staff and business requirements
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs
- Handled incoming calls for staff, answering questions, directing calls and documenting messages
- Created email notifications, invitations and agendas for meetings, events and appointments
Waitress
Hempstead house hotel & spa
- Totalled bills for customers and accepted payment via cheque, currency and card payments
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Kept tables clear of used crockery, glassware and cutlery
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
- Greeted customers, presented menus and shared information about available special items
Harrods Sales assistance
Harrods
08.2024 - 12.2024
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Accepted and processed cash, cheque, card and mobile payments using POS systems
Education
GCSE - A-B
The Sittingbourne school
A Levels - AA,A
The Sittingbourne school
Skills
- Customer service
- Customer assistance
- Outstanding customer service
- Document retrieval
- Microsoft Office
- POS software expertise
- Appointment scheduling
- Delivering files
- Record-keeping and bookkeeping
- Diary management
- Supervising clerical personnel
- Teamwork
- Verbal skills
- Numeracy
- Strong customer service skills with a friendly and professional demeanor
- Excellent organisational and multitasking abilities
- Clear and effective communication, both verbal and written
- Proactive approach to problem-solving and handling customer concerns with empathy
- High attention to detail in maintaining a clean and presentable environment
- Interest and knowledge of cars, enhancing customer engagement
Timeline
Harrods Sales assistance
Harrods
08.2024 - 12.2024
A Levels - AA,A
The Sittingbourne school
Admin assistance
House of Parliament
Waitress
Hempstead house hotel & spa
GCSE - A-B
The Sittingbourne school
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