SAUWANDI HIDELLAGE PERERA
Derby
Summary
Multilingual experienced in store security measures, store layout planning, and staff rota arrangement. Proficient in cash handling, financial reporting, and brand promotion. Skilled in Microsoft Office, employee motivation techniques, staff mentoring, and health and safety regulations. Adept at customer service, cultural awareness, interpersonal communication, and team leadership.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
STORE MANAGER
SCOPE SHEFFIELD
2022.09 - 2025.03
- Managing paid staff and volunteers with different disabilities and needs
- Analyzing figures and take action (P&L, KPI, Space management and weekly sales)
- Coached underperforming employees improving their job performance significantly.
- Oversaw business staffing and training, building successful, customer-focused team.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
ASSISTANT STORE MANAGER
SCOPE ALLENTON
DERBY
2021.11 - 2022.09
- Team work with volunteers
- Support store manager running the shop daily
- Pricing and filling the shop floor with the adequate stock
- Running stock generation and volunteer recruitment campaigns
HUMAN RESOURCES ADMINISTRATION ASSISTANT
BILINGUAL KIDS TOULOUSE
2020.02 - 2020.07
- Company Overview: FRANCE
- Handled phone calls and business-related enquiries
- Promoted the agency on social medias by creating recruitments posts online
- Interviewed potential bilingual candidates and mentored them on their future role in the agency
- Accomplished a high level of responsibility in a busy and changing environment during the pandemic
- Succeeded in effective communication in French between clients and employees
- Mastered translation skills; created contracts for the candidates who were successful
- FRANCE
Education
CIPD - Level 5 - Associate Level Diploma in People Management
2025.01 - 2025.03
BA Hons - Management studies and French (with year abroad)
LANCASTER UNIVERSITY
LANCASTER 2017.10 - 2021.07
Skills
- Store security measures
- Store layout planning
- Staff rota arrangement
- Cash handling
- Financial reporting
- Brand Promotion
- Microsoft Office proficiency
- Employee motivation techniques
- Staff mentoring
- Health and Safety regulations
- Customer Service
- Cultural awareness
- Interpersonal communication
- Team Leadership
Affiliations
- Reading
- Photography
- Travelling
Languages
Italian
Native
English
Fluent
French
Intermediate
Spanish
Elementary
Sinhalese
Intermediate
References
References available upon request.
Timeline
CIPD - Level 5 - Associate Level Diploma in People Management
2025.01 - 2025.03
STORE MANAGER
SCOPE SHEFFIELD
2022.09 - 2025.03
ASSISTANT STORE MANAGER
SCOPE ALLENTON
2021.11 - 2022.09
HUMAN RESOURCES ADMINISTRATION ASSISTANT
BILINGUAL KIDS TOULOUSE
2020.02 - 2020.07
BA Hons - Management studies and French (with year abroad)
LANCASTER UNIVERSITY
2017.10 - 2021.07