Saurav Shastry
Belfast
Summary
Dedicated professional with a strong foundation in customer service excellence, leadership, and teamwork. Demonstrates proficiency in time and operations management, alongside expertise in cash handling and POS systems. Adept at leveraging technology to enhance operational efficiency and customer satisfaction. Committed to driving team success and delivering exceptional service outcomes.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Keyholder
Reliance Trends
Bangalore
06.2023 - 02.2024
- Delivered exceptional customer service, addressing inquiries and assisting with product selections to enhance the shopping experience
- Managed daily store operations, including supervising sales associates and ensuring adherence to company policies
- Handled cash registers, POS systems, and financial transactions with high accuracy
- Assisted in inventory control, restocking, and promotional campaigns to boost sales
Retail Assistant
PCM Foods
Bangalore
06.2019 - 03.2021
- Provided front-line customer service, assisting patrons with product inquiries and purchases
- Managed inventory and stock levels, ensuring timely replenishment to optimize sales
- Assisted in organizing store events and promotional campaigns, increasing footfall and revenue
- Conducted weekly inventory audits, reducing stock discrepancies and losses
Education
MBA -
Queen’s University Belfast
01.2024 - 01.2025
Bachelor of Engineering - Chemical Engineering
Ramaiah Institute of Technology
Skills
- Customer Service Excellence
- Leadership & Teamwork
- Time & Operations Management
- Cash Handling & POS Systems
- Proficiency in Technology
Languages
Fluent in English
Personal Information
Nationality: Indian
Availability
Legal work permit (Student Visa – 20 hours/week), Flexible with shifts (Monday to Sunday)
Timeline
MBA -
Queen’s University Belfast
01.2024 - 01.2025
Keyholder
Reliance Trends
06.2023 - 02.2024
Retail Assistant
PCM Foods
06.2019 - 03.2021
Bachelor of Engineering - Chemical Engineering
Ramaiah Institute of Technology
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