Saurabh Sharma
London
Summary
Result driven and detailed oriented professional with a strong background in hospitality management and business development. I'm seeking to leverage more than 12 years of experience in sales and strategic planning, stakeholder relationship and project management and further wish to excel in hotel development. I have a proven ability to manage complex projects drive operational efficiency and deliver exceptional results in a fast based environment. I quickly adapt and build relationship with stakeholders optimise resources and ensuring the successful execution of various projects
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Account Director - Global Sales
IHG Hotels & Resorts
London
2022.04 - Current
- Manage a portfolio of high value global accounts on Banking, Pharmaceutical & professional services sector generating more than $25 million in annual revenue
- Develop and execute strategic account plans to drive growth, retention and customer satisfaction
- Collaborate with internal stakeholders to deliver customised solutions that align with client needs
- Negotiate and close multi-year contracts ensuring profitability and long term partnerships
- Conduct market analysis to identify emerging trends and opportunities in global hospitality sector
- Coach and mentor a team of account managers and sales support to achieve collective and individual targets
- Achieved 120% year on year growth in key accounts by unfolding opportunities, total account management, up selling and cross selling initiatives
Sales Manager - Global Sales
Marriott Hotels
New Delhi
2019.12 - 2020.10
- Spearheaded sales efforts in the region by securing partnerships with mice agencies and corporate clients
- Belt and maintained strong relationship with geek clients and stakeholders which held in increasing the revenue by more than 120%
- Delivered compelling presentations and proposals to showcase value propositions and secured buy in
- Recognised as top performer for January And February for exceeding sales targets
- Maintains an influential presence among customers and internal constituents by providing education and training to both audiences across a wide range of relevant industry, business and/or geographical interests.
Sales Manager - Global Sales
Hilton Hotels
New Delhi
2018.09 - 2019.12
- Developed plans to implement long term goals for the business that are the basis for short term goals and annual operational planning.
- Managing key clients in Corporates & Intermediary segments which focused on growing MICE business
- One point of contact for customers representing over 5000+ hotels globally while driving end-to-end results and visibility
- Developed expertise and knowledge for consistent delivery of outstanding quality services.
- Delivered exceptional service to each customer by listening to concerns and answering questions.
- Successfully launched and completed Global RFP for Genpact, Responsible for hotel's key RFP corporate accounts- identifying, evaluating, making strategic business cases, process alignment with Global Account Managers
Sales Manager
Holiday Inn New Delhi
New Delhi
2015.10 - 2018.09
- Worked closely with the revenue manager to understand key metrics like ARI, MPI & RGI
- Learnt about generating profit for owners and difference between GOP & TGOP
- Was spearheading the RFP champion role for the hotel
- Deep diving on Agency360/Travel click and analyse compset and market trends
Sales Executive
Le Meridien New Delhi
New Delhi
2012.07 - 2015.09
Education
Master of Science - International Marketing
Brunel University London
Uxbridge 2021.01 - 2022.03
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Dehradun 2009.08 - 2012.04
Skills
- Strategic planning and market analysis
- Budgeting
- Stakeholder engagement and relationship building
- Cross functional collaboration
- Negotiation and vendor management
- Hospitality industry trends and best practises
- Advanced CRM software proficiency
- Brand positioning techniques
Accomplishments
- Newcomer of the year 2022 for IHG hotels
- Top performer for Marriott hotels in January and February 2020
- Top performer of the quarter two for Hilton hotels in global sales
- Top performer of the year for Holiday Inn New Delhi
Languages
English
Advanced
Hindi
Native
Timeline
Account Director - Global Sales
IHG Hotels & Resorts
2022.04 - Current
Master of Science - International Marketing
Brunel University London
2021.01 - 2022.03
Sales Manager - Global Sales
Marriott Hotels
2019.12 - 2020.10
Sales Manager - Global Sales
Hilton Hotels
2018.09 - 2019.12
Sales Manager
Holiday Inn New Delhi
2015.10 - 2018.09
Sales Executive
Le Meridien New Delhi
2012.07 - 2015.09
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
2009.08 - 2012.04