SAURABH SAURABH
Manchester,Lancashire
Summary
Dynamic and results-driven professional with a strong foundation in quick response development and personalised service delivery. Demonstrates composure under pressure and excels in listening to customer needs, ensuring efficient data entry and handling of financial transactions. Proficient in Salesforce platform, with expertise in email correspondence and public speaking proficiency. Possesses in-depth product knowledge, adept at managing accounts, processing orders efficiently, and implementing digital marketing strategies. Experienced in call centres, supporting sales initiatives through effective management of queries and requests. Committed to supporting customers and staff members while employing strategies for upselling and cross-selling to drive business growth.
Overview
1
1
year of professional experience
Work history
Customer service executive
Asda Express
MANCHESTER, UNITED KINGDOM
02.2024 - Current
- Conducted customer surveys to gather feedback on service experience improvement.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Managed difficult situations for positive outcomes.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Delivered exceptional service to increase customer loyalty.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Assisted in training new staff to ensure consistency in service delivery.
- Offered additional products and services to boost company sales.
- Followed up customer queries to check provided solutions met expectations.
- Improved customer satisfaction ratings through responsive query resolution.
Education
BACHELOR OF COMMERCE - ACCOUNTANCY
KURUKSHETRA UNIVERSITY
INDIA /2017 - /2020
Skills
- Quick response development
- Personalized service delivery
- Composure under pressure
- Listening to customer needs
- Efficient data entry
- Handling financial transactions
- Expertise in email correspondence
- Proficient in Salesforce platform
- In-depth product knowledge
- Public speaking proficiency
- Management of accounts
- Efficient order processing
- Digital marketing strategies
- Experience in call centers
- Support for sales initiatives
- Management of queries and requests
- Support for customers and staff members
- Strategies for upselling and cross-selling
Timeline
Customer service executive
Asda Express
02.2024 - Current
BACHELOR OF COMMERCE - ACCOUNTANCY
KURUKSHETRA UNIVERSITY
/2017 - /2020
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