SAURABH RATHORE
Glasgow,Scotland
Summary
Professional with expertise in customer service and staff management, recognized for exceptional communication and interpersonal skills. Proficient in Microsoft tools, demonstrating rapid adaptability to new environments. Proven ability to drive successful project outcomes through effective teamwork and collaboration. Track record of enhancing team performance and supervising staff with integrity and discipline.
Overview
10
10
years of professional experience
Work history
Retail sales manager
Day-Today
Glasgow, Scotland
01.2023 - Current
- Increased transaction value through tailored product recommendations.
- Maintained compliance with company guidelines during all transactions.
- Fostered client relationships by delivering attentive and informed service.
- Adjusted product labelling and pricing according to current discounts.
- Supported management with administrative tasks to enhance workflow efficiency.
- Collaborated with team members to streamline shopping experiences.
- Promoted store offers to boost shopper awareness and engagement.
- Ensured stock availability by liaising regularly with suppliers.
- Boosted retail operations efficiency with rigorous stock management and inventory control.
Assistant Manager
Original Khyber, Restaurant
Glasgow, United Kingdom
08.2020 - 11.2022
- Addressed 100% of customer issues calmly and professionally, delivering quick, successful resolutions
- Conducted health, safety, and sanitation process evaluations, immediately identifying and remedying violations
- Trained staff on best practices to achieve optimal productivity
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Provided support to manager during audits, ensuring accurate reports.
Retail Sales Assistant
Lifestyle Express
Glasgow, United Kingdom
01.2020 - 07.2020
- Monitored trends and stock levels to consistently meet and exceed customer expectations.
- Cultivated strong relationships with local community organisations to enhance store profile.
- Implemented safe stock handling protocols, minimising product damage during Covid-19.
- Processed incoming deliveries efficiently, ensuring careful unpacking and storage.
- Maintained high visual merchandising standards to attract customers.
- Accurately processed transactions at the till, managing cash and card payments.
- Replenished stock promptly to maximise product availability for customers.
Private Tutor
Self-Employed
Indore
01.2017 - 07.2019
- For core Science subjects, leverage strong knowledge of subjects and enhance coaching and team management skills
- Increased approx 10-15 students every month because of the quality of teaching
- Educated 2-3 unprivileged students for free every month
- Set clear targets and delivered feedback to achieve student goals.
CAE Engineer
IICAE
Indore
04.2015 - 01.2017
- Worked with product planners and industrial designers to conceptualize and refine product concepts.
- Regularly reviewed goals and objectives with project management teams, facilitating continued project progress.
- Management of workplace and 60% of students simultaneously.
Education
M.Sc. - Project Management
BPP University
2022
PG Diploma - Advanced Mechanical Engineering
University of Strathclyde
2021
Bachelor of Engineering - Mechanical Engineering
RGPV University
2015
Skills
- Proficient in Microsoft tools
- Keen and Quick Learner
- Good and clear communicator
- Staff Management
- Teamwork and Collaboration
- Outcome Orientation
- Commendable communication & strong interpersonal skills
- Staff supervision
- Trustworthy, Discipline & Flexible
- Customer Service experience
Timeline
Retail sales manager
Day-Today
01.2023 - Current
Assistant Manager
Original Khyber, Restaurant
08.2020 - 11.2022
Retail Sales Assistant
Lifestyle Express
01.2020 - 07.2020
Private Tutor
Self-Employed
01.2017 - 07.2019
CAE Engineer
IICAE
04.2015 - 01.2017
PG Diploma - Advanced Mechanical Engineering
University of Strathclyde
Bachelor of Engineering - Mechanical Engineering
RGPV University
M.Sc. - Project Management
BPP University
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