Saurabh Chakravorty
Southall,City of London
Summary
Manager and Sommelier at Tamarind Collection, leading a team dedicated to exceptional client service. Proven ability to thrive in fast-paced environments with a focus on sales, service, and quality. Extensive experience in 4 and 5-star hotels, including S.T. James Court and Taj51, with a strong track record in customer relations and problem-solving. Holds a master's degree in international hospitality management, complemented by international experience in the UK and Mauritius.
Overview
8
8
years of professional experience
Work history
Manager and Sommelier
Tamarind Collection
Mayfair, City of Westminster
07.2024 - Current
- Managed wine operations of Tamarind, generating wine sales of approximately £3,500 net every day.
- Exceptional customer service was provided, and wine was paired well to fit meal options and financial constraints.
- Gave clients advice on how to combine certain meal items with wine and other beverages.
- Set up tables for visitors and switched them around amongst patrons.
- Maintained a high level of customer satisfaction by offering proactive, helpful, and responsive service.
- Kept used cutlery, glasses, and crockery off of tables.
- Welcomed guests, gave menus, and provided details about available specials.
- Complied with health and sanitation regulations when cleaning and handling food in restaurants.
- Accepted orders accurately and, where necessary, made menu recommendations.
- Payed attention to concerns raised by visitors and collaborated with the kitchen crew or management to find quick solutions.
- By upselling sides, beverages, and desserts, the order value increased
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Verified completed orders and served guests at tables.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Advised on food and drink choices based on customer preferences.
Supervisor
S.T. James Court, Taj Hotels
London
07.2023 - 07.2024
- Worked as a Senior Associate in Chambers, A Private Club only for VVIP Guests.
- Worked as a Supervisor in Th@51, A Bistro Restaurant, which serves Multi-Cuisine Food.
- Worked with House of Ming, A Chinese Restaurant.
- Worked with Quilon, A Michelin Star Restaurant.
- Worked with Kona Tea Time, A Afternoon Tea Restaurant.
- Worked with the IRD Department when busy.
- Replying to Emails for the Guests and Higher Management.
- Negotiating with the Warehouse Authority for Uniforms for the Food and Beverage Associates.
- Worked with senior leadership to formulate and implement strategic business initiatives.
- Conducted performance evaluations and provided constructive feedback to team members.
- Facilitated knowledge-sharing sessions to disseminate best practices within team.
- Managed and resolved client escalations, preserving client relationships and satisfaction.
- Managed client relationships, maintaining satisfaction and identifying opportunities for upselling.
- Liaised with legal colleagues to identify required work, delegate tasks and speed up case progress.
- Educated legal colleagues on best practices to uphold company standards.
- Participated in industry conferences and networking events to expand professional connections
Front of House Team Member
Cosy Club
Lincoln, Lincolnshire
01.2023 - 07.2023
- Managed walk-in, online and telephone reservations, scheduling all bookings on Wisely.
- Took customer orders when seated, while providing expert knowledge on menu item ingredients, drinks and specials.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Answered external calls at front of house, managing matters including taking reservations, resolving complaints and delivering knowledge on menus.
- Assisted in delivering food and drinks to tables when required by bar and kitchen staff, completing during busy restaurant periods.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Shined and polished silverware, glasses and other cutlery items during quieter periods.
- Showed customers to their seats upon arrival, providing menus while communicating specials for upselling purposes.
- Performed additional tasks to keep dining room running smoothly.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered bills to tables and processed cash and card payments.
Health Care Assistant
Age UK
Lincoln, Lincolnshire
01.2022 - 08.2022
- Prepared healthy meals and delivered feeding support
- Worked closely with nurses to maintain high levels of communication
- Thoroughly sterilised and sanitised clinical and mobility equipment
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care
- Delivered high-quality care to clients with disabilities, achieving care plan objectives
- Optimised patient satisfaction through compassionate, considered care and communication
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings
- Provided holistic care through support across leisure pursuits and creative activities
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Food and Beverage Assistant
DoubleTree by Hilton
Lincoln, Lincolnshire
12.2021 - 12.2021
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks
- Placed orders and processed payments in POS systems, maintaining efficient service operations
- Ensured all outgoing orders met high company standards, maintaining service quality and consistency
- Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders
- Completed daily set up and pack down duties, including cash counting and stock replenishing
- Employed strong interpersonal skills to effectively handle queries relating to menus, allergies and restaurant services
- Exceeded targets by upselling drinks and sides
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
Food and Beverage Assistant
Intercontinental Mauritius
Balaclava
12.2017 - 05.2018
- Warmly greeted guests upon arrival to create welcoming atmosphere
- Intercontinental Resort
- Checked in with customers during meals to check orders were received correctly and met guests' expectations
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Housekeeping Assistant
Intercontinental Mauritius
Balaclava
12.2017 - 05.2018
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction
- Completed smooth housekeeping with exceptional planning and quality assurance
- Replenished consumables and refreshments to enhance guest comfort
- Delivered extra linen and toiletries to meet guest needs
- Followed COSHH and fire procedures to maintain hotel health and safety
- Stocked trollies to maintain stable cleaning supplies
- Addressed guests' problems and fulfilled special requests
- Sanitised bathrooms to uphold strict hygiene and infection control procedures
- Created precise hotel corners when changing linen to uphold brand standards
- Stripped and remade beds, placing soiled linen in appropriate area
- Reported maintenance issues for prompt resolution
- Hoovered and dusted reception areas andwalkways.
Education
Master of Science - International Hospitality Management
University of Lincoln
Lincoln, LincolnshireBachelor of Science - Catering Science and Hotel Management
Bharathiar University
Kolkata, West BengalAdvanced Diploma - International Hospitality Administration
International Institute of Hotel Management
Kolkata, West BengalSenior Secondary Schooling -
S.D.M.Y College
Banka, Bihar2016
Secondary Schooling, (CBSE) -
Saint Joseph School
N.T.P.C Kahalgaon, Bhagalpur, Bihar2012
Skills
- Computer Skills: Microsoft Office, Fidelio and Integrated Data System
- Personal skills: Quick Learner, Flexible, Adaptable, Good Interpersonal Skills, Responsible in Working Fields and Smart Worker
Additional Information
Accomplishments
- WSET 2 certification
- Certifications Internship certificate from Intercontinental Resort, Mauritius
- 22 Training Reports of Health Care in England from NHS and Age UK, Lincoln
- Winner in Rigolo College Fest as a Rapper 2016
- Winner in Freshers as a Singer 2016
- 3rd Position in Rigolo College Fest as a Singer 2016
- Winner in NSHM YCOMM in Nukkad Natak 2017
- Top 8 Contestants in Reality Show in Maruti Suzuki Colours of Youth Season 8 in MTV
Languages
English
Fluent
Hindi
Native
Bengali
Native
French
Elementary
Timeline
Manager and Sommelier
Tamarind Collection
07.2024 - Current
Supervisor
S.T. James Court, Taj Hotels
07.2023 - 07.2024
Front of House Team Member
Cosy Club
01.2023 - 07.2023
Health Care Assistant
Age UK
01.2022 - 08.2022
Food and Beverage Assistant
DoubleTree by Hilton
12.2021 - 12.2021
Food and Beverage Assistant
Intercontinental Mauritius
12.2017 - 05.2018
Housekeeping Assistant
Intercontinental Mauritius
12.2017 - 05.2018
Master of Science - International Hospitality Management
University of Lincoln
Bachelor of Science - Catering Science and Hotel Management
Bharathiar University
Advanced Diploma - International Hospitality Administration
International Institute of Hotel Management
Senior Secondary Schooling -
S.D.M.Y College
Secondary Schooling, (CBSE) -
Saint Joseph School
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