Saurab Rai

• Support engineer providing exceptional level of IT support service to leading industry enterprises by all means of communication.
• Troubleshooting and Escalating issues accordingly.
• Working through tickets(tasks & incidents) independently service-now and updating stakeholders/end-users.
• Good understanding of MS Office Suite, MS Office Admin, Azure, Intune Proofpoint, Mimecast, CMD/PowerShell, Service-Now, RMD.
• Customer Service Skills - Taking and Logging calls/ Tickets accurately within SLA.
• Act as the face of the systems support for both internal and external users and manage all service related tasks.
• To participate in root cause analysis when needed as appropriate.

Software Skills and knowledge

• Knowledge of MS Office , Azure, Proofpoint, Mimecast, CMD/ PowerShell, Active Directory, Microsoft Intune, Ubuntu, Linux, Remote Desktop.
• Currently on a course - Level 3 Azure Cloud Specialist.
• Excellent interpersonal skills to instill the user with confidence in Systems Support.
• Experience on a busy help desk using an ITSM tool ( Service Now ).

• Deterred thefts and property damage with imposing security presence.
• De-escalated conflict and resolved challenging situations.
• Established clear processes to handle fire and security alarm activations.
• Oversaw reliable security operations with strong leadership and planning.

• Managing Team of over 10 professionals to achieve the target on agreed time - scale.
• Installation of Focus lights, Led light, Speakers, Smoke Machines and projector.
• Experience in admin such as dealing with enquiries, scheduling appointments with vendors and athletes, pre-event & post event accounts, health and safety of the participants, office support to the team for a smoother run of the business.
• Supervising team leaders
• Experience in MS office, customer satisfactory service, confidence in speech.