Irena Starostina
Northolt,harrow,united kingdom
Summary
Accomplished professional with expertise in decision-making competence and data interpretation, complemented by a strong foundation in human resource procedures and product or service knowledge. Demonstrates proactive communication and leadership excellence, effectively organising time and tasks to enhance customer relations and staff development. Skilled in team motivation, care standards audits, and chairing staff meetings, with a commitment to maintaining high standards of service. Aspires to leverage these competencies towards continued professional growth and impactful contributions within the industry.
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Punctual Deputy Manager looking to obtain position where outstanding communication and problem-solving talents can be fully utilised. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.
Overview
7
7
years of professional experience
Work history
Deputy manager
P&P Company
RIU PLAZA Victoria , LONDON, United kingdom
01.2023 - Current
- Reduced operational inefficiencies by streamlining workflow processes.
- Provided guidance to junior staff, fostering professional growth and development.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Assisted in budget management to control costs effectively.
- Coordinated with different departments, ensuring seamless communication flow.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
Supervisor
P&P Company
RIU PLAZA victoria,london, City of London
08.2021 - 01.2023
- Provided constructive feedback to staff for improved performance levels.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Housekeeping attendant
P&P company
HUB hotel ,waterloo London, United kingdom
08.2018 - 08.2021
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Complied with hotel policies diligently, promoting professionalism at work place.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Enhanced ambience in guest rooms, creating a comfortable environment..
- Provided detailed room service for the comfort of guests
Education
Higher National Diploma - Economics
Kraslavas Varaviksne vidusskola
Latvia 09/2005 - 05/2018
Skills
- Decision-Making competence
- Data interpretation and reporting
- Human resource procedures
- Product or service knowledge
- Proactive communication
- Leadership excellence
- Time and task organisation
- Customer relations
- Staff development
- Team motivation
- Care standards audits
- Chairing staff meetings
Affiliations
- Love to play volleyball and basketball, this are the team sport. all about readings book in evening time, mostly I listen different types of music
Timeline
Deputy manager
P&P Company
01.2023 - Current
Supervisor
P&P Company
08.2021 - 01.2023
Housekeeping attendant
P&P company
08.2018 - 08.2021
Higher National Diploma - Economics
Kraslavas Varaviksne vidusskola
09/2005 - 05/2018